Role Overview
We are looking for a Technical Support Engineer who will be the first contact person for our customers. After successful training you will support our customers in 1st and 2nd level support for our octoplant product and our interface to our client’s hardware including Programmable Logic Controllers (PLCs) using Jira Service Desk. From problem detection and analysis to solution/troubleshooting, you will be the first point of contact. You will also have the opportunity to assist in 3rd level support and consulting. You will be working with our worldwide support organization providing support to customers around the world.