^Virtual Session Support -5754593


Offer summary

Qualifications:

2 years of work experience in a relevant field., Strong troubleshooting and issue resolution skills., Familiarity with video conferencing and web conferencing tools, particularly Microsoft Teams., Excellent verbal and written communication skills with a customer-centered approach..

Key responsibilities:

  • Support virtual and in-person learning events based on availability.
  • Capture participant attendance and manage virtual breakout group assignments.
  • Conduct rehearsals and pre-session checks with facilitators to ensure readiness.
  • Manage session timekeeping and assist facilitators during events.

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Accenture Nordics Information Technology & Services XLarge https://www.accenture.com/
10001 Employees
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Job description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work for and Diversity Inc's Top 50 Companies for Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities:

  • The role will support both virtual learning events (virtual session support) and in-person learning events (onsite session support) in the region you live, based on your availability.

  • Capture participant attendance during virtual events and video conferences.

  • Support the setup of virtual events and meetings such as creating links using web conference software, adding / removing content, making group assignments.

  • Schedule and conduct rehearsals and pre-session checks with facilitators and suppliers to confirm delivery checklist readiness. Adjust as needed.

  • Make last minute updates to participant tool access as needed.

  • Validate and manage virtual breakout group assignments, including working through last minute changes.

  • Record virtual sessions, download files, and share links.

  • Manage session timekeeping and help facilitator to stay on schedule.

  • Chat management: welcome audience, manage time keeping, post instructions and handouts, moderate in-session chat conversations and Q&A, enabling instructors to remain focused on facilitation.

  • Execute in-session polls and capture results, download results.

  • Coach attendees on joining small group breakout sessions, ensure breakout rooms are attended and monitor.

  • Lead post-event debriefs with facilitators to spot opportunities for improvement for future sessions. Share trends with course owner(s).

  • For in-person learning events, support successful event production tasks such as managing technology at a podium, multiple monitor settings and hybrid experiences (Teams broadcasts to live speakers), microphones for speakers, adjusting room lighting and sound settings, trouble-shooting basic technical issues, greeting speakers, managing audience questions and answer, supporting registration and event setup / breakdown.

Basic Qualifications:

  • 2 years of work experience.

  • PPM and Strong troubleshooting and issue resolution risk mitigation skills

  • Basics of video conferencing, web conferencing and webinars in Microsoft Teams using teleconference, audio, and visual equipment using a computer and connecting to internet network to perform work navigate a Windows operating system and Microsoft Office e.g., Outlook, Word, Excel

  • Excellent verbal and written communications, exceptional attention to detail, organized, customer centered approach

  • High School / GED

Preferred Qualifications:

  • Experience teaching, virtual facilitation, or event productions / operations

  • Bachelor's or Associate's

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location                                Hourly Salary Range

California                                          $30-$40/hour

Colorado                                           $30-$40/hour

District of Columbia                        $30-$40/hour

Illinois                                               $30-$40/hour

Minnesota                                        $30-$40/hour

Maryland                                          $30-$40/hour

New York/New Jersey                   $30-$40/hour

Washington                                      $30-$40/hour

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

What We Believe 

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. 

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here 

Requesting An Accommodation 

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement 

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the  Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. 

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

Required profile

Experience

Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Other Skills

  • Troubleshooting (Problem Solving)
  • Video Conferencing
  • Web Conferencing
  • Microsoft Office
  • Detail Oriented
  • Customer Service
  • Virtual Teams
  • Teaching
  • Virtual Collaboration
  • Organizational Skills
  • Communication

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