Analyst II, Epic

Posting Date

GENERAL PURPOSE OF THE JOB

An Epic Analyst II works to build and support one or more Epic modules for live and implementing customers. This individual will work with clinical, administrative, and revenue cycle users to support nephrology practices using the Epic CKD product by performing day-to-day maintenance of the Epic system, enhancement build, and new implementation build. This person will use their knowledge and experience to solve new problems with technology and should be self-disciplined and able to thrive in a primarily remote environment.

General Information about the Epic CKD Team:

DaVita Physicians Solutions has established a partnership with Epic, the market leader in Electronic Health Records (EHRs), with the goal of maximizing physician satisfaction and improving the quality outcomes of Chronic Kidney Disease (CKD) patients.

The tools and support the team delivers are used by nephrology practices to manage CKD patient populations in promoting better outcomes and interoperability, while improving physician experience and aiding in revenue cycle practice management.

DaVita Physician Solutions CKD EHR by Epic, is offered to nephrology practices that are independently owned and operated. Many of these practices are smaller than typical Epic customers and value independence while leveraging the best available industry technology.

ESSENTIAL DUTIES & RESPONSIBILITIES

Incident and request resolution

• Monitor ServiceNow for incidents and requests assigned to team
• Follow-up with requesters as needed for additional information
• Update status and document notes and resolution
• Manage team-owned work queues and error logs
• Some on-call responsibilities for urgent issues
• Management of work queues and error queues
• Documenting and migrating build

Implementation support

• Assist in requirements gathering, workflow analysis, build, testing, and go-live phases of the implementation
• Support users and training team with build fixes and responding to questions about workflow design
• Implementation support for new practices and new modules
• Documenting and migrating build
• Written and verbal collaboration with end users and internal partners to understand issues, design solutions, and explain workflows
• Engaging with third parties to define, build, test, and troubleshoot integrated workflows

Upgrade, enhancement, and special projects work

• Support Epic upgrades in assessing needs, completing build, testing, and build
• Work in Nova, Orion, Asana, and other tools to document build steps and statuses
• Work with end users and SMEs to understand enhancement and optimization requests
• Research, design, build, and testing of workflows and enhancements
• Documenting and migrating build

Other duties as assigned.

• Mentoring and training of other Epic team members

EDUCATION AND EXPERIENCE

Required

Bachelor’s Degree

Preferred

Knowledge and experience in the following areas:

• Epic Community Connect
• Nephrology and kidney care
• Project management

Proficiency with the following tools:

• Epic tools such as Orion, Nova, and Sherlock
• Microsoft Office products

One or more of the following Epic Build Certification(s):

• Cadence, Prelude, Real Time Eligibility, Referrals
• EpicCare Ambulatory, EpicCare Link, Care Everywhere, MyChart, HIM/Identity
• Resolute Professional Billing, Claims, Contracts, Electronic Remittance, Charge Router,
• Data Courier
• Security
• Reporting Workbench

Project Management Certification (PMP or CAPM)

TRAVEL AND TIME REQUIREMENTS

Travel: Up to 25% for visits to customer practices, team meetings, conferences, and training

Nights/Weekends: Occasional nights and weekend work needed during onsite trips and to support urgent issues

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

#LI-KM4

At DaVita, we strive to be a community first and a company second.  We want all teammates to experience DaVita as "a place where I belong."  Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.  You will not be penalized for redacting or removing this information.