Membership Retention Associate Specialist

**This is a work from home position, candidates must live within one of these territories to be considered: ·Connecticut ·Delaware ·Indiana ·Kentucky ·Maryland ·New Jersey Oklahoma ·Pennsylvania ·South Dakota ·West Virginia)**

Work Schedule: 1st Shift Schedule - 11:00 a.m. to 7:00 p.m. EST except for Mondays which will be 9:00 a.m. to 5:00 p.m. One weekend day off and one week day off. TBD

Why work for AAA Club Alliance?

• Fully remote/work from home.

• Computer equipment provided.

• Almost 4 weeks of Paid Time Off, plus 6 paid company holidays and 2 floating holidays.

• Paid Training (all virtual)

• Company-wide Career mobility opportunities

**Next New Hire Training Class tentatively to begin Monday, June 9, 2025**

Training Requirement: Training is paid and will take place virtually, Monday - Friday (9:00 a.m. - 4:30 p.m. EST) for the first 5 weeks. Must be able to attend ALL training. Work schedule will begin after training is completed.

What AAA can provide you:

• A starting rate of $17.00 - $21.00/hr. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as geographic location and experience.

• Monthly Incentive Bonus Plan based off of your individual performance (Avg. earnings between $300-$500)

• Medical, Dental, Vision and Prescription coverage

• 401(k) plan with company match up to 7%

•  FREE AAA Premier Membership.

•  FREE Life Insurance.

•  Auto repair, travel, and merchandise discount

•  Tuition reimbursement

•  Disability Insurance

•  Supplemental Insurances

•  Pet Insurance

•  Legal Insurance

What we need from you:

• High School Diploma or equivalent

• Two (2) to five (5) years of customer sales and service and/or retention experience.

• Previous inside sales skills that focus on customer care are desirable.

• Maintains exceptional attendance and punctuality. This position is emergency personnel. Has the ability to work overtime and/or holiday as necessitated by business need and/or weather conditions. Has the ability to work remotely if needed.

• Effective analytical and oral communication skills to enable accurate completion of assignments, proper handling of problem situations and constructive interactions (inbound, outbound and written) with others.

• Ability to obtain appropriate licensing for sales and service as required within 90 days of hire.

What you will be doing:

• Operate automatic call distribution (ACD) softphone and PC running Windows-based and Internet applications.

• Accurately gather, document and respond to Members’ needs and matches these needs to appropriate and relevant AAA products and services while demonstrating a pleasant and professional telephone manner.

• Deliver extraordinary customer service to ensure Member satisfaction and create a positive impact on membership renewal rates.

• Cross sell additional membership products or upsell additional products, when appropriate.

• Contact Members by phone or email upon non-renewal in an attempt to renew membership coverage.

• Collaborate with others to achieve results; sharing ideas and knowledge to build morale and cohesion within the group.

• Maintain training and knowledge of all AAA Club Alliance membership products and other Member benefits / services through completion of ongoing training courses provided.

• Maintains a high level of expertise in technical and functional areas.

• Stays current regarding competitive offerings to a specific benefit level as compares directly to AAA membership.

•  Handles complex calls by defusing frustrated or upset callers and can tailor the conversation and membership benefits discussion to each individual caller.

• Continually enhances training and knowledge of all AAA Club Alliance membership products and other Member benefits / services through completion of ongoing training courses provided and seeks other opportunities for development.

• Other duties as assigned.

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