Nurse Case Manager

PRIMARY DUTIES AND RESPONSIBILITIES:

• Provide support to patients and health care providers by offering information on the Patient Support services, specific diseases, and therapies based on manufacturer provided materials and product monograph.

• Assist patients and caregivers in conducting assessments related to Patient Support services.

• Act as a liaison between patients, families and health care providers related to medication access.

• Address general inquiries regarding program services, disease states, or product related queries based on provided materials.

• Offer continuous support on disease states or product-related questions to ensure patient adherence.

• Refer the patient to their healthcare providers for clinical questions beyond program materials.

• Document patient information and interactions within the electronic patient record.

• Conduct ongoing file review and updates to reflect patient journey.

• Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers.

• Collaborate with the reimbursement specialist and the physician to secure funding for their patient’s therapies and explore alternative funding options.

• Ensure patient services are coordinated and tracked, according to KPI’s, resulting in expedited access to therapy.

• Participate in specialized training sessions for specific therapies provided by the pharmaceutical team.

• Attend pharmaceutical meetings, patient meetings, conferences, and work with patient associations and advocacy groups as needed.

• Coordinate with health care providers, pharmacies and infusion/injection clinics for treatment logistics and issue resolution.

• Maintain clear communication with the manager, team and the client regarding the management of patient cases.

• Assist in the training process of new Nurse Case Managers and provide feedback on protocols, databases, processes, and inter-departmental processes.

• Report Adverse Events / Severe Adverse Events following program procedures.

• The Nurse Case Manager will also be assigned other duties and tasks as required from time to time. May be required to be on standby/ on call as part of this role.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Registered Nurse (RN) or Registered Practical Nurse (RPN) diploma, with five (5) years of Nursing experience

• The preferred candidate is a Nurse with healthcare and case management experience in medical or hospital practice or the insurance or bio-pharma industry

• Bilingualism (French and English) strongly preferred

• Experience in oncology is an asset

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Strong patient focus

• Critical thinking and ability to navigate complex scenarios

• Strong ability to multi-task and ability to work under pressure

• Experienced and strong comfort level with receiving inbound and placing outbound calls

• Ability to communicate and comprehend medical information

• Ability to communicate effectively both orally and in writing

• Effective interpersonal and leadership skills

• Effective organizational skills with a strong level of attention to detail

• Proficiency in Microsoft Word, Excel, PowerPoint and other Office Programs

The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

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Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.