Offer summary

Qualifications:

Bachelor’s degree in Information Technology, Computer Science, Administration, or related field., Proven experience in transaction processing, especially within Visa and Mastercard networks., Strong analytical and problem-solving skills, with the ability to make quick, informed decisions., Experience working with transaction databases and familiarity with SQL or similar querying languages..

Key responsibilities:

Analyze and resolve tickets related to transaction issues, including missing or unrecognized transactions.

Serve as the primary point of contact for all issues related to network transactions, ensuring high levels of client support and satisfaction.

Investigate discrepancies on the platform, making decisions such as approving, denying or replacing incorrect transactions.

Work proactively to identify patterns and potential issues, bringing recommendations to the product and engineering teams.

Job description

Summary

The Pismo platform provides critical services to our clients, running billions of transactions every year in different regions. Providing excellent services to our clients is a key value at Pismo, which requires experienced professionals to support our clients when needed.

This role plays a critical role in supporting our clients during live operations, focusing on financial flows originating on networks such as Visa, Mastercard, and others. This position requires a proactive approach, excellent problem-solving skills, and a deep understanding of messaging protocols and transaction clearing concepts and rules.

What you'll do

Analyze and resolve tickets related to transaction issues, including missing or unrecognized transactions.
Serve as the primary point of contact for all issues related to network transactions, ensuring high levels of client support and satisfaction.
Investigate discrepancies on our platform, making decisions such as approving, denying or replacing incorrect transactions.
Work proactively to identify patterns and potential issues, bringing recommendations to the product and engineering teams to help improve the product over the long term.

Minimum Qualifications

Language Skills:

English Intermediate-to-Advanced (B2)

Technical Skills:

Bachelor’s degree in Information Technology, Computer Science, Administration, or related field.
Proven experience in transaction processing and understanding of technical instruction documents, especially within Visa and Mastercard networks.
Knowledge on transactions settlement and clearing.
Strong analytical and problem-solving skills, with the ability to make quick, informed decisions.
Experience working with transaction databases and familiarity with SQL or similar querying languages.
Proficiency on interpreting behaviors and fetching results from different technical systems.

Desirable Qualifications

Spanish is a plus, but not required
Familiarity with international standards ISO 8583, EMV, and APIs
Experience using AWS tools.
Experience using tools like Postman or Insomnia.
Experience in managing client support on a global scale, dealing with diverse cultural and regional considerations
Ability to convey technical information to non-technical users clearly.
Previous experience in a technical support role or IT-related field.
Understanding of cloud computing and relevant technologies.

Core Benefits

Remote work
Flexible hours
Meal & Food vouchers
Remote work financial support
Life Insurance
Medical and Dental
Assistance Employee child care benefit: daycare
Private Pension (2x1)
Vidalink partnership
Support for studying languages
Incentive for AWS and GCP certifications
Sesc Partnership
Performance Incentive Plan

Pismo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Pismo does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Pismo also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

Required profile