Offer summary

Qualifications:

Strong communication skills, both written and verbal., Experience in customer service or support roles, preferably in insurance or tech., Ability to explain complex information clearly and concisely., Familiarity with digital self-service tools and policy management..

Key responsibilities:

Assist customers with inquiries and policy management via chat and email.

Explain benefits and coverage details of Mobile, Contents, and Travel insurance products.

Guide users through digital self-service tools for a seamless experience.

Make quick and accurate policy updates while maintaining compliance.

Job description

About Open

Open is an insurtech on a mission to deliver the best insurance experiences for the world.
Founded in Australia, we've expanded globally and are now growing rapidly in the UK - partnering with some of the country's leading consumer brands. And we're just getting started.
We're proud to be a certified B Corporate, using business as a force for good. Our AI-powered platform makes insurance more transparent, affordable, and customer-friendly - and we're building a global team that's curious, kind and driven by impact.

What you'll do

Join our UK Customer Success team as we grow our local presence and bring world-class support to more customers. Backed by our international tools and team, you'll help shape a standout service experience in the UK.

Support is focused on Mobile, Contents and Travel insurance customer exclusively via chat and email, delivering fast, clear, and helpful interactions.

Key responsibilities include:

Assisting customer with enquiries and policy management via chat and email
Explaining the benefits and coverage details of our Mobile, Contents, and Travel insurance products
Guiding users through our digital self-service tools
Making quick, accurate policy updates
Maintaining compliance and ethical customer care

Location & Working hours:

This is a remote role, with access to our hub in London
Monday to Friday only - no weekend work
Full-time, with a rotating shift pattern during UK business hours

Start Date:

We're aiming for a July 2025 start date, but we're opening up conversations now to meet great people ahead of time.

Why join Open?

You'll be joining a high-growth company at a pivotal moment - helping to shape the UK customer experience working alongside a passionate and collaborate global team.

Here's what to expect:

Competitive salary and access to our employee share scheme
A flexible, high-trust culture that supports you to do your best work
Clear growth pathways and career development opportunities
Annual professional development allowance (e.g. courses, coaching, fitness)

More about us

Open is an AI-powered platform transforming insurance globally - making it more transparent, cost-effective and customer friendly. Since launching in 2016, we've grown into a certified B Corporation, using business as a force for good.

We're proud of our open, collaborative and high-performing culture - and we're looking for people who are curious, kind and driven by impact.

We believe in diversity, inclusion and building a team that reflects the communities we serve. If you don't tick every box but feel excited by the role - we encourage you to apply.

Find out more about us here!

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