3-5 years of experience in UI/UX design., Strong proficiency in design tools like Figma, Sketch, or Adobe XD., Hands-on experience with the ServiceNow platform and its design system., Effective communication skills for stakeholder interactions..
Key responsibilities:
Design and deliver user-centric interfaces and workflows for ServiceNow applications.
Collaborate with stakeholders to translate business requirements into functional designs.
Conduct user research and usability testing to ensure intuitive solutions.
Create and manage design documentation and tickets in Jira and Confluence.
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iTech AG is a technology consulting firm that helps federal, state and private organizations streamline their operations by modernizing their systems and processes. Our goal is to turn organizations into more efficient versions of themselves, so they can achieve better, faster and more predictable results.
Founded in 2008, our firm began with a small core team eager to help organizations embrace agility to thrive in today's digital world. Since then, our team has grown significantly, and our capabilities have evolved too. Today, our services include:
• Management Consulting
• Agile Transformation
• Portfolio, Program & Project Management
• Digital Platforms
• Digital Innovations
• Cloud & Infrastructure
• Cybersecurity
In 2015, iTech AG was certified as an 8(a) disadvantaged small business by the U.S. Small Business Administration. This enabled us to develop a stronger presence in the federal market by enabling agencies to procure our services quickly and efficiently.
In the past, we’ve completed numerous large-scale projects for our customers, including:
• Moving 80,000 users over to Office 365
• Building a Supply Chain Asset Management system that manages over 21,700 tons of commodities every quarter
• Rationalizing, migrating, and modernizing or retiring over 14,000 applications and databases
• Supporting and maintaining over $62 million of federal IT budget
Our customers trust us with complex projects thanks to our commitment to four key values. Because we’re innovative and versatile, we find new ways to solve problems using the latest technologies, methodologies and business practices. And because we’re people-first and customer-centric, our skilled and enthusiastic team goes above and beyond to get results for the organizations we partner with.
iTech AG is hiring for a UI/UX Designer with ServiceNow expertise, who plays a critical role in shaping user experiences within the ServiceNow platform by creating intuitive, accessible, and visually compelling interfaces that align with both user needs and business goals. This role sits at the intersection of design, development, and platform configuration, requiring a deep understanding of ServiceNow's UI architecture, capabilities, and constraints.
ROLES AND RESPONSIBILITIES
Design and deliver user-centric interfaces, user workflows, and design solutions for ServiceNow applications, including portals, workspaces, platform, and custom modules.
Collaborate with stakeholders, developers, and product owners to translate business requirements into functional designs.
Develop wireframes, prototypes, and high-fidelity mockups that align with ServiceNow’s design standards and best practices.
Conduct user research and usability testing to ensure solutions are intuitive, efficient, and accessible.
Ensure seamless integration of branding, visual design, and responsive behavior within the Now Experience framework.
Work closely with developers to guide the implementation of UI components using ServiceNow Studio, UI Builder, and scoped applications.
Continuously optimize designs based on user feedback and analytics.
Maintain and mature multi-platform style guides and design systems
Present and walk through your design solutions in team and management meetings, and leadership presentations
Create and manage Jira design tickets
Create and maintain Confluence spaces for HCD and UX designs, UX testing results, and program design decisions
Perform UX activities regarding A|B and usability testing to acquire design data
Other duties as assigned
MINIMUM QUALIFICATIONS
3-5 years of experience in UI/UX design
Strong proficiency in UI/UX design tools such as Figma, Sketch, Adobe XD, or similar.
Hands-on experience designing within the ServiceNow platform, especially in:
Service Portal
App Engine Studio
Workspace design
Knowledge of ServiceNow’s Design System (Now Design System) and platform constraints.
Familiarity with HTML, CSS, JavaScript, and how designs are translated into front-end code (not necessarily full coding skills, but a strong awareness).