Offer summary

Qualifications:

1-3 years of related work experience or equivalent education., 1-3 years of customer service experience., Excellent communication skills., Ability to work in a team and commit to a flexible schedule..

Key responsibilities:

Provide basic technical support to clients.

Troubleshoot application issues and diagnose desktop/laptop software problems.

Identify, manage, escalate, and resolve technical issues.

Monitor installed systems and take corrective action.

Job description

Job Title: Client Support Associate
Position Type: 3+ months contract (with possible extension)
Location: 100% Remote
Pay: $23/Hr.

Job Description:
Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action.

Role Responsibilities:

Provide basic technical support to Clients.
Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems.

Requirements:

1 - 3 years of related work experience, or an equivalent combination of education and experience.
1 - 3 years of customer service experience.
Excellent communication skills.
The ability to work in a team environment and commit to a flexible work schedule.

Preferences:

1 - 3 years technical experience a plus.
Previous experience troubleshooting desktop, printer and notebook issues.
Very strong user and support of MSOffice.

About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

Required profile