Trainer Expanded Services

Description

At American Solutions for Business, we pride ourselves on helping people live their American dream.  As an employee-owned company, we provide value to our stakeholders through entrepreneurial relationships and solutions. Since 1981, we have grown to be one of the largest distributors in the industry, providing customers with print, branded merchandise, eCommerce solutions, fulfillment and more.
 

Join our growing team as an Expanded Services Trainer.  In this roll you will design and deliver training programs for PeopleSoft, M-Files, and industry-specific services to support remote account managers, operations staff, and sales teams. Provide education opportunities through industry and vendor partnerships. Assist with mentoring new and existing team members to ensure success.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

Develop, implement and deliver training programs for expanded services team members, remote account managers, and sales associates.

Prepare training aids such as instructional materials, handouts, evaluation forms and other visual aids to enhance learning. Assist with creation and ongoing development of centralized training interface to house training materials. 

Work in conjunction with sales process trainer to align training program opportunities.

Deliver training sessions, webinars, workshops, etc. to groups or individually in the following areas:

• ESP/SAGE, along with other technology supporting our industry
• Provide training on Aces site management for expanded services team members
• Order management process from request for quote to delivery and follow up
• Optimizing system tools to meet current business needs IE MFiles, OMG, Promo Hunt
• Providing exceptional customer service to end users, vendors, and sales associates

Develop and maintain educational support materials to drive ongoing learning and provide ongoing assistance to existing team members.  

Continually evaluate training progress and training procedures to monitor and analyze course effectiveness and update training curriculum as needed.

Observe and evaluate results of training programs. Reports on the progress of trainees to be appropriate supervisors during the training period, and/or at completion of a training session.

Develop training courses associated with the introduction of new products or services.

Schedule and coordinate training, ensure the user has all needed equipment and programs are set up to conduct a successful training session.

Day travel and occasional overnight travel of up to 10 percent is required and may occur on short notice.

Other duties as assigned.

Supervisory Responsibilities                                                  

This job has no supervisory responsibilities.

What we offer:

We are proud to offer a comprehensive range of benefits designed to support your well-being, career growth, and work-life balance.
•    Comprehensive Medical
•    Dental/Vision
•    PTO
•    Volunteer Time Off
•    Paid Holidays
•    Tuition Reimbursement
•    Employee Ownership
•    401K
•    EAP
•    Ancillary Benefits
 

Qualifications

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                                                

Required:   High school diploma or GED and five plus years’ experience in customer service, system support or related experience.  Preferred: Associate degree (A. A. A.) or equivalent in a business or related field plus 3 years’ work experience within our industry and systems or customer service experience, or equivalent combination of education and experience.  Certification as a CTT (Certified Technical Trainer) is a plus but not required

Competencies:

Customer/Client Focus.                  Communication Proficiency              Relationship Management

Problem Solving/Analysis.             Organizational Skills                        Technical Capacity

Presentation and Language Skills                   

Ability to speak in front of a crowd and present information clearly and effectively to ensure complete understanding of the content or message. Be able to adapt to various speaking situations, such as talking to a group, addressing a meeting or briefing a team and responding to questions.

Ability to read, analyze, and interpret general business periodicals, professional journals and technical procedures. Ability to write reports, business correspondence and procedure manuals. 

Mathematical Skills                                                   

Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.

Reasoning Ability                                                       

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills                                                           

A strong working knowledge of Microsoft Office programs is necessary to perform the job successfully, as well as strong background in ERP system solutions, such as PeopleSoft, Microsoft Dynamics, Infor.  

Other Skills and Abilities                                                         

This position is a direct reflection on the Sales Support team, and therefore the incumbent must always present a professional image in their dress, speech and written communication.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to speak and listen. Specific vision abilities required by this job include close and color vision.

The employee is frequently required to sit and is occasionally required to stand, walk and at times, stoop. 

The employee must occasionally lift and/or move up to 25 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet. ,

AA/EEO/Vet/Military