Customer Support Representative -Nigeria

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

3+ years in a Customer Support role at a SaaS, fintech, or crypto company., Bachelor’s degree or equivalent., Excellent written and verbal communication skills in English and either French or Spanish., Strong internet connection and ability to work in shifts..

Key responsibilities:

  • Support users via chat, email, and social media.
  • Troubleshoot issues quickly and empathetically while managing inbound communications.
  • Educate users on how to effectively use Afriex and consult on customer success.
  • Track interactions in CRM and report bugs to improve user experience.

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Afriex
11 - 50 Employees
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Job description

 💡 About Afriex
At Afriex, we're on a mission to make sending money across borders as easy as sending a text. We're building the future of remittances with speed, transparency, and affordability. As a customer support representative, you’ll be the human voice behind our technology—empowering users across the globe.

We value:

 

  • Clarity – We keep things simple and communicate with purpose.
  • Ownership – We don’t wait to be told; we take initiative.
  • Empathy – We care about our customers and each other.
  • Speed – We move fast, and we don’t waste time.
  • Curiosity – We question, learn, and grow.
You  can learn more here

🇨🇲🇳🇬 Bilingual Customer Support Representative (French/Spanish)

Location: Remote from Cameroon or Nigeria 🌍 

Languages: Fluent in English and either French or Spanish

🧩 Responsibilities:

  • Support our users via chat, email, and social media.
  • Troubleshoot issues quickly and empathetically.
  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
  • Educate users on how to use Afriex effectively.
  • Report bugs and collaborate with our product team to improve user experience.
  • Bring fun and humanity into every interaction.
✅ What We’re Looking For:
  • 3+ years in a Customer Support role at a SaaS, fintech, or crypto company.
  • Bachelor’s degree or equivalent.
  • Excellent written and verbal communication skills.
  • Ability to address complaints and issues with effective solutions and a positive attitude.
  • Passion for delighting customers with above and beyond service.
  • Excellent time-management and prioritization skills.
  • Leadership mindset.
  • Strong internet connection and a quiet work environment.
  • Familiarity with CRM system.
  • Able to work in shifts.
🕒 Work Schedule & Availability

At Afriex, we pride ourselves on offering round-the-clock (24/7) customer support to our global users. To maintain this standard:

  • Shift Work: Team members will work in rotating shifts, which include evenings, nights, and weekends.

  • Days Off: Each team member is entitled to two days off per week; however, these days will not be consecutive.

  • Flexibility: Schedules rotate to ensure fair distribution of shifts among all team members.​

This structure ensures that our customers receive continuous support while our team members have regular rest periods/

🎙️ Application Instructions:

All applications must be in English and include a 1-minute voice recording (in English) telling us:

  • Your name and where you're based.

  • Why you’d be perfect for this role.

  • How do you make it possible to work remotely with a culturally distributed team?

  • Why you are passionate about helping people.


The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
 

🎉 Perks & Culture at Afriex:
  • Work from anywhere 🌍

  • A fun, collaborative, and ambitious team.

  • Opportunity to grow with a rapidly scaling company.

  • Meaningful work helping real people every day.

  • Paid time off, performance-based bonuses, and more! 

Required profile

Experience

Spoken language(s):
EnglishFrenchSpanish
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Time Management
  • Communication
  • Problem Solving
  • Empathy
  • Curiosity

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