Offer summary

Qualifications:

3+ years in a Customer Support role at a SaaS, fintech, or crypto company., Bachelor’s degree or equivalent., Excellent written and verbal communication skills in English and either French or Spanish., Strong internet connection and ability to work in shifts..

Key responsibilities:

Support users via chat, email, and social media.

Troubleshoot issues quickly and empathetically while managing inbound communications.

Educate users on how to effectively use Afriex and consult on customer success.

Track interactions in CRM and report bugs to improve user experience.

Job description

💡 About Afriex
At Afriex, we're on a mission to make sending money across borders as easy as sending a text. We're building the future of remittances with speed, transparency, and affordability. As a customer support representative, you’ll be the human voice behind our technology—empowering users across the globe.

We value:

Clarity – We keep things simple and communicate with purpose.
Ownership – We don’t wait to be told; we take initiative.
Empathy – We care about our customers and each other.
Speed – We move fast, and we don’t waste time.
Curiosity – We question, learn, and grow.

You can learn more here

🇨🇲🇳🇬 Bilingual Customer Support Representative (French/Spanish)

Location: Remote from Cameroon or Nigeria 🌍

Languages: Fluent in English and either French or Spanish

🧩 Responsibilities:

Support our users via chat, email, and social media.
Troubleshoot issues quickly and empathetically.
Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Educate users on how to use Afriex effectively.
Report bugs and collaborate with our product team to improve user experience.
Bring fun and humanity into every interaction.

✅ What We’re Looking For:

3+ years in a Customer Support role at a SaaS, fintech, or crypto company.
Bachelor’s degree or equivalent.
Excellent written and verbal communication skills.
Ability to address complaints and issues with effective solutions and a positive attitude.
Passion for delighting customers with above and beyond service.
Excellent time-management and prioritization skills.
Leadership mindset.
Strong internet connection and a quiet work environment.
Familiarity with CRM system.
Able to work in shifts.

🕒 Work Schedule & Availability

At Afriex, we pride ourselves on offering round-the-clock (24/7) customer support to our global users. To maintain this standard:

Shift Work: Team members will work in rotating shifts, which include evenings, nights, and weekends.
Days Off: Each team member is entitled to two days off per week; however, these days will not be consecutive.
Flexibility: Schedules rotate to ensure fair distribution of shifts among all team members.

This structure ensures that our customers receive continuous support while our team members have regular rest periods/

🎙️ Application Instructions:

All applications must be in English and include a 1-minute voice recording (in English) telling us:

Your name and where you're based.
Why you’d be perfect for this role.
How do you make it possible to work remotely with a culturally distributed team?
Why you are passionate about helping people.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.