Offer summary

Qualifications:

Fluent in English and Spanish with excellent communication skills., Proven experience in customer service, especially with inbound calls., Familiarity with disputing denied insurance claims is a plus., Experience with HR systems and report generation tools..

Key responsibilities:

Provide exceptional customer service by answering calls and inquiries.

Create and download reports for denied insurance claims and contact insurance companies.

Investigate claim denials and ensure timely resolution.

Assist candidates with applications and facilitate the onboarding process.

Job description

This is a remote position.

Schedule: Monday – Friday, 9:00 AM – 5:00 PM (Central Time) 8 hrs/day, 40 hrs/week

Responsibilities:

Provide exceptional customer service by answering inbound calls and inquiries about open positions.
Create and download reports for denied insurance claims; contact insurance companies to dispute or correct these claims.
Investigate claim denials and ensure timely resolution.
Coordinate meet-and-greet sessions between applicants and clients.
Assist candidates with electronic applications, verifying that all required documents are submitted.
Enter new hires into the HR system and facilitate the onboarding process.
Maintain accurate records of calls, claims, and other relevant documentation.

Requirements

Fluent in both English and Spanish, with excellent verbal and written communication skills in both languages.
Proven experience in providing excellent customer service, particularly handling inbound calls and inquiries.
Familiarity with handling and disputing denied insurance claims is highly desirable is a plus.
Ability to manage records, ensure accurate documentation, and oversee onboarding processes with attention to detail.
Experience with HR systems, electronic application platforms, and basic report generation tools.
Capacity to investigate claim denials, resolve issues efficiently, and assist candidates through application challenges.