Offer summary

Qualifications:

Strong written communication skills in English, Experience communicating with banks, billing support, or vendors, Attention to detail and ability to follow up persistently and tactfully, Familiarity with payment systems like Stripe, PayPal, Wise, Square is a strong plus..

Key responsibilities:

Manage inbound and outbound collections by tracking and following up with clients and vendors.

Handle internal payment disputes and refunds by monitoring charges and initiating requests.

Communicate with banks and payment providers regarding overdue invoices and billing errors.

Maintain organized records of all communications and assist in subscription cancellations.

Job description

This is a remote position.

Job Highlights:

Contract: Independent Contract

Schedule: Flexible | Minimum overlap with Pacific Time (PST) preferred

Key Responsibilities:

1. Manage Collections – Inbound & Outbound

▪ Actively track and follow up with clients, vendors, and third parties who

owe payment to the company

▪ Initiate and manage inbound collection conversations (those who reach

out themselves)

▪ Conduct outbound collection outreach (those we proactively contact) for

outstanding or overdue balances

2. Handle Internal Payment Disputes & Refunds

▪ Monitor charges made to the company (subscriptions, tools, services)

▪ Identify unauthorized or incorrect charges, and initiate refund or

cancellation requests

▪ Manage refund claims through portals, emails, or dispute forms as needed

3. Communicate with Banks, Payment Providers & Collections Agencies

▪ Correspond with banks or payment processors regarding:

○ Overdue invoices

○ Blocked or declined payments

○ Refunds or chargebacks

○ Billing errors

▪ Respond professionally to collection notices on behalf of the company

4. Monitor Outstanding Payables

▪ Assist in tracking company debts to external vendors or services

▪ Help resolve disputed balances through direct communication, supporting

documentation, or negotiation

5. Assist in Subscription Cancellations and Billing Management

▪ Handle cancellation of unused or expired services

▪ Monitor and clean up recurring billing subscriptions the company is no

longer using

▪ Ensure proper communication with vendors during cancellation or

transition

6. Maintain Organized Records of All Communications

▪ Log all inbound/outbound actions clearly

▪ Track deadlines, open cases, pending resolutions

▪ Work in tandem with Finance team and file documents in the correct

WorkDrive location

7. Use Tools Provided by the Company

▪ Zoho Mail / WorkDrive / CRM / Creator

▪ Shared inboxes (e.g. billing@, disputes@, refunds@)

▪ All necessary tools and software are provided — no personal purchases

required

Requirements

Strong written communication skills in English
Confidence in handling sensitive conversations related to money
Experience communicating with banks, billing support, or vendors
Basic understanding of legal correspondence tone & formatting
Familiarity with payment systems like Stripe, PayPal, Wise, Square — a strong
plus
Attention to detail and ability to follow up persistently and tactfully

Bonus (Not Required, But Awesome):

Basic knowledge of legal dispute resolution in the U.S. (e.g. chargebacks,
terms of service, vendor agreements)
Prior experience with SaaS subscription models, invoice negotiation, or
working with finance/legal teams

Benefits

Independent Contractor Perks:

Permanent work from home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_22605_JOB

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