Offer summary

Qualifications:

High school diploma or GED certificate required., Two years of full-time clerical experience preferred., Excellent customer service skills are essential., Ability to follow complex oral and written instructions..

Key responsibilities:

Engage with individuals and the public in a welcoming and empathetic manner.

Answer and triage inbound calls, website chats, and general emails.

Assist individuals with inquiries about programs, services, and community resources.

Act as an ambassador for Easterseals MORC, promoting interest in available services.

Job description

We are looking for Game Changers

The types of people who wake up excited to make a difference. The superheroes of their field who care about the people they serve. If that sounds like you, we want you on our team. We recognize the importance of a quality work life balance and offer a generous paid time off program and flexible work arrangements to meet the changing needs of our workforce.

We're looking for a dynamic Customer Service Representative to join our remote team based out of Auburn Hills, MI and engage individual served and the general public in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery. In this position, you'll have the opportunity to provide individualized customer service at a high standard as you answer and triage inbound calls, utilize our website chat, and general emails, assisting individuals who have general questions, particular inquiries about Easterseals MORC programs and services, or are in need of community resources or referral and much more. Our Customer Service Representitives act as ambassadors of Easterseals MORC and building the interest of individuals in the programs and services that we offer.

If you have a passion for helping others, phone and web based customer service experience, and a keen eye for detail in documentation we want to hear from you!

Requirments:

1. Be a high school graduate or have a certificate of successful completion of the General Educational Development Test.
2. Have two (2) years of responsible full time clerical experience.
3. Excellent customer service skills.
4. Ability to make general decisions in accordance with departmental policies and procedures.
5. Ability to follow complex oral and written instructions.
6.

Benefits of Being a Superhero!

We are proud to offer an equitable and inclusive environment that reflects the communities that we serve and encourages, supports and celebrates the diverse voices of our workforce.

Here at Easterseals MORC, life is good. We have flexible hours, loads of time off, and awesome events. 3 weeks of Personal Time Off /PTO PTO 3 floating holidays, in addition to Easterseals MORC 10 observed holidays.

As a member of our family, you are part of a culture that values professional development, community service and collaboration.

We keep it open, honest and inclusive. We care about providing our employees a collaborative experience, including quarterly team days.

We not only offer our employees a competitive salary, we also provide bonuses and extra incentives to reward their hard work & dedication.

Innovation is at the heart of our organization. We use cutting-edge technology and evidence-based practices.

We offer fantastic benefits! We have a competitive and comprehensive salary and benefits package including Medical/Dental/Vision coverage with company contribution Flexible Spending Account, Voluntary Dependent reimbursement

We offer a variety of resources centered on our 6 pillars of well-being to support staff in living a healthy lifestyle. Free access to Calm app? Yes please!

We offer traditional and 401k options to ensure each of our employees are able to save for their future.

We are a PSLF (Public Service Loan Forgiveness) Employer

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