Offer summary

Qualifications:

Minimum of 2-3 years of experience in an insurance claims environment., Strong knowledge of the Auto Policy and Claims Best Practices., Enrolled in or completed CIP designation., Proficient in MS Office and business technology systems..

Key responsibilities:

Provide support to the Auto Delivery team in achieving loss/expense cost containment and customer experience objectives.

Train, mentor, and coach Claim Advisors to ensure quality and productivity metrics are met.

Assist with claims file reviews and ensure compliance with Allstate and regulatory policies.

Collaborate with the Claim Manager to drive departmental objectives and improve customer service.

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Our team is growing, and we are actively looking to hire a Claims Auto Team Lead.

Reporting to the Senior Manager Claims Delivery, the Claims Auto Team Lead position is accountable to providing support to the Auto Delivery team in achieving their loss/expense cost containment and customer experience objectives as well as efficiency and effectiveness and employee engagement.

Accountabilities:

Provide continuous support to the Manager Claims Auto with duties assigned as needed
Provide support with training, mentoring and coaching for the Claim Advisors, Auto
Assist with claims file reviews, shadowing and observing advisors to ensure the delivery of individual results, which include metrics for quality, quantity, timeliness, productivity and customer satisfaction
Ensure compliance with overall Allstate, and regulatory, legal and ethical policies and requirements
Actively look for ways to improve customer service, efficiencies, employee engagement and cost containment through Continuous Improvement methodologies
Collaboration with the Claim Manager to drive and deliver on departmental objectives
Provide ongoing direction to the team to achieve objectives

Qualifications and Experience:

Minimum of 2-3 years of experience in an insurance claims environment;
Strong knowledge and understanding of the Auto Policy
Enrolled in, or completion of, CIP designation
An in-depth understanding and working knowledge of Claims Best Practices
Collaborative mentoring & coaching skills
Ability to work independently and with teams
Strong influencing skills with the ability to embrace change
Advanced knowledge of business technology systems such as A+, PLUS & Focus, Claim Center experience not required but an asset
Strong working knowledge of MS office, Word, Excel.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.®

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