Scale Success Manager

Who We Are

In today’s work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive. 

While our headquarters is in the U.S., half of our employees and customers are outside the country. We have 36 offices in 23 nations, with significant offices in London, Frankfurt, Paris, Sydney, Shanghai, Singapore, and other major cities around the world.

Ivanti’s mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build and deliver world-class solutions for our customers. 

Our Culture - Everywhere Work Centered Around You

At Ivanti, our success begins with our people. This is why we embrace Everywhere Work across the globe, where Ivantians and our customers are thriving. We believe in a healthy work-life blend and act on it by fostering a culture where all perspectives are heard, respected, and valued. Through Ivanti’s Centered Around You approach, our employees benefit from programs focused on their professional development and career growth. 

We align through our core values by locking arms in collaboration, being champions for our customers, focusing on the outcomes that matter most and fighting the good fight against cyber-attacks.  Are you ready to join us on the journey to elevate Everywhere Work? 

Why We Need You!

The Associate/Manager, Scale Customer Success role at Ivanti is a key position within a global team, responsible for ensuring that customers derive maximum value from their products and services. They will deliver strategic engagements, support customer onboarding and adoption, and collaborate with internal teams to drive growth and customer satisfaction. A top candidate would want to join the team because Ivanti is a global technology leader with a diverse and inclusive culture. They offer opportunities for professional development and career growth, and their focus on Everywhere Work and cybersecurity creates an exciting and impactful work environment.

About The Team

Our Scale Customer Success team is made up of individual contributors who ensure our customers derive maximum value and utilization from our products and services such that they renew with us.

What You Will Be Doing

• Deliver strategic engagements to global customers
• Support customer onboarding, adoption, and risk mitigation
• Attend customer meetings as a trusted advisor
• Maximize customer retention and growth
• Maintain deep understanding of our Product Suite
• Identify upsell and growth opportunities
• Collaborate with sales teams to ensure growth attainment
• Maintain best practices and customer support content

To Be Successful in The Role, You Will Have

• 2-3 years of account management / customer success experience
• Strong verbal and written communication skills
• Analytical and process-oriented mindset
• Comfortable working across multiple departments
• Deadline-driven environment experience
• Active team player and self-starter
• Ability to learn fast and shift directions
• Knowledge of Salesforce and project management tools

Roadmap for Success

• First 30 Days:
  • Complete company and department onboarding
  • Learn first Scale Success plays
  • Demonstrate Scale Success plays to managers and peers
  • Shadow other Scale Success Manager engagements
• First 60 Days:
  • Complete first (supervised) customer engagements
  • Learn new Scale Success plays
  • Demonstrate your Scale Success plays to  manager and peers
  • Complete first solo customer engagement 
• First 90 Days:
  • Be fully in flight with onboarding engagements across your portfolio 
  • Participate in first Red Accounts
  • Continue delivering solo customer engagements 

Our Employer Commitment

This job posting will remain active until a qualified candidate is identified.

At Ivanti, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Ivanti believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

If you require special assistance for the best interview experience, please contact us at recruiting@ivanti.com.

PWDNET