Client Success Manager
Offer summary
Qualifications:
Bachelor's degree from a recognized institution or equivalent experience., Experience in maintaining regular client communication through digital channels such as Slack, email, and Zoom., Strong time management skills and ability to prioritize tasks across multiple clients., Detail-oriented with strong analytical and critical thinking skills..Key responsibilities:
- Serve as the main point of contact for specific client accounts and manage expectations throughout the program.
- Prepare and join kick-off calls, gather materials for campaign launches, and create regular client campaign reports.
- Respond promptly to client emails and requests, providing recommendations and optimizations for their campaigns.
- Collaborate with internal teams to support product inquiries and monitor client account health.
Job description
Hi, we’re TechnologyAdvice.
At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology.
Headquartered in Nashville, Tennessee, we are a remote-first company with more than 20 digital publications and over 500 global team members in the US, UK, Singapore, Australia, and the Philippines. We’re proud to have been repeatedly recognized as one of America’s fastest growing private companies by Inc., as well as a Tennessee top workplace. We work hard each day and have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO.
All positions are open to remote work unless otherwise specified in the requirements below.
The opportunity
At TechnologyAdvice, talented, driven, and dedicated team members are at the core of our company’s success. We spend a great deal of time and energy to ensure we have the best people in the industry and that we foster an environment that they want to be a part of. We’re looking for someone just as passionate to help us expand our company further and work collaboratively with the Client Success team. Our ideal candidate will share the tenacity and excitement we have for all things TechnologyAdvice.
Our client success team focuses on the happiness of our clients. Each Client Success Manager is the main point of contact for a batch of specific accounts and works closely with TechnologyAdvice sales, operations, and technology teams to ensure the greatest experience from on-boarding to delivered product.
Location: United Kingdom
What you'll do
- Work alongside Client Success Team Members and Sales counterparts to understand what has been sold to a client and how we should manage expectations throughout the program
- Join all internal calls and post-sale client calls
- Prepare Kick-Off Call decks and join kick-off calls
- Gather and prepare materials for campaign launches
- Prepare regular client campaign reports
- Monitors pacing and escalates potential concerns to Client Success and Sales counterparts
- Works across multiple internal teams to support product and answer client questions
- Quickly respond to all client emails/requests (we pride ourselves on a quick response time and being easy to work with)
- Work with Client Success Team Members and Sales to respond to client feedback and provide recommendations and optimizations for their campaigns
- Logs all feedback from clients for internal stakeholders
- Identify client, category and product trends
- Consistently provides optimizations for campaign growth to clients
- Utilizes several internal tools to review and analyze data, manage client accounts and support clients needs effectively
- Help establish processes to increase efficiency and offer creative solutions to solve problems
- Help with onboarding new team members
Who you are
- Bachelor's degree from recognized institution (or equivalent experience)
- Experience maintaining regular client communication through digital channels such as Slack, email, and Zoom
- Skilled in managing time and prioritizing tasks across team projects, ensuring smooth coordination and attention to detail while handling multiple clients
- Eager to learn and develop skills in preparing detailed campaign summaries, analyzing data, and tracking client goals and KPIs to ensure program success aligns with expectations
- Familiar with maintaining account health insights and ensuring Salesforce or similar CRM systems are kept up-to-date and accurate
- Detail-oriented and organized, capable of reviewing leads for accuracy and alignment with targeting criteria, especially during initial campaign delivery
- Creative problem-solver with strong analytical and critical thinking skills
- Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward
What we offer you
- Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
- Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
- Remote-First Culture: Work from the comfort of your home.
- Private Health & Dental Insurance: Comprehensive coverage, including discounted gym memberships and additional perks.
- Paid Time Off: Start with 25 days of holiday per year, with an additional day added for each year of service.
- Parental Leave: Supportive maternity and paternity leave policies.
- Salary Sacrifice Nursery Benefit: Save on childcare costs with our tax-efficient program.
- Life Assurance: Peace of mind with coverage to protect your loved ones.
- Pension Plan: Invest in your future with our competitive pension scheme.
- Employee Assistance Program: Access free counseling and other support services.
- Wellness Perks: Access the Headspace app to support your well-being.
- Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.
#LI-Remote
Work authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United Kingdom at hire and must maintain authorization to work in the United Kingdom throughout their employment with our company.
Salary Range
We seek to hire top-tier individuals and intend for our compensation to be at a rate that allows us to recruit and retain individuals who align with our core values, purpose, mission, and vision. Final total compensation is based on a multitude of factors including, but not limited to, skill level, relevant experience to the position, and cost of labor.
EOE statement
We believe that our differences make us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.
Pre-employment screening required.
TechnologyAdvice does not engage with external staffing agencies. Any candidates introduced by such firms will not be eligible for compensation.
Any AI-generated or incomplete application answers will be auto-rejected.
Required profile
Experience
Other Skills
- Time Management
- Communication
- Problem Solving
- Detail Oriented
- Learning Agility
- Analytical Thinking
- Critical Thinking
- Creativity
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