Offer summary

Qualifications:

Proficiency in German and a good level of English, both written and spoken., Experience in sales is essential, with a background in tourism or travel agencies being a significant advantage., Customer service or call center experience is preferred, along with good digital skills and attention to detail., Strong communication skills and a problem-solving mindset are necessary for multitasking..

Key responsibilities:

Answer incoming calls from customers and travel agents regarding cruise bookings.

Sell cruise packages and suggest add-ons through cross-selling and upselling.

Provide support with bookings and address post-booking questions.

Assist travel agents in managing their bookings and provide information about destinations and prices.

Job description

🌞 Ready to start a new adventure in sunny Porto? Join us in one of Europe’s most charming and vibrant cities! With its colorful streets, stunning river views, and rich culture, Porto offers the perfect mix of work and lifestyle. Whether you're into exploring historic spots, enjoying delicious food, or working by the ocean breeze — Porto has it all.
Now’s your chance to build your career in a dynamic international environment, right in the heart of Portugal! 🌞

Turn dream holidays into reality! Help customers book unforgettable cruises and provide top-notch support before and after their trips.

Your Tasks

📞 Answer incoming calls from customers and travel agents
🛳️ Sell cruise packages and suggest add-ons (cross-sell & upsell)
📅 Support with bookings and post-booking questions
🌍 Give info about destinations, ships, documents, prices, and more
🤝 Assist travel agents with managing bookings

What We’re Looking For

🌐Proficiency in German and a good level of English both written and spoken
💬 Experience in sales – a must!
✈️ Background in tourism or travel agencies – big plus
🎧 Customer service or call center experience – preferred
🖥️ Good digital skills and attention to detail
🧠 Problem-solving mindset and ability to multitask
🗣️ Strong communication skills, written and spoken

What We Offer

🚀 New and modern office.
📚 Full training to help you succeed.
🏡 Relocation support (if applicable).
🌍 We promote inter-company mobility to work at any of our sites around the world.
🏥 Private health insurance, free after six months
💶 Competitive wages (14 monthly payments per year)
🎉 Be part of a project with real impact