Offer summary

Qualifications:

3-5 years of telecommunications experience required., Hands-on experience with SONET, IP protocols, Layer 2 switching, and WDM., Familiarity with circuit inventory systems like OSP Insight and Netcracker is essential., Certifications such as CCNA, CCNP, or ITIL are preferred..

Key responsabilities:

Monitor NMS alarms and manage circuit inventory systems.

Provide customer support and act as an advocate for customer care.

Perform OTDR testing and manage dark fiber services.

Collaborate with cross-functional teams to ensure project success.

Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele. As a Certified MBE and Woman-Owned organization, we pride ourselves on fostering global cross-cultural connections that advance both the careers of our employees and the success of our clients' businesses. At LanceSoft, our mission is clear: to leverage our global network to seamlessly connect businesses with the right talent and individuals with the right opportunities, all without bias. We believe in providing Global Workforce Solutions with a personalized, human touch. Our comprehensive range of services spans various domains, encompassing temporary and permanent staffing, Statement of Work (SOW) arrangements, payrolling, Recruitment Process Outsourcing (RPO), application design and development, program/project management, and engineering solutions. Currently, our team of over 5,000 professionals caters to 110+ enterprise clients worldwide, including Fortune companies. Our client base represents a diverse spectrum of industries, including Banking & Financial Services, Semiconductor/VLSI, Technology, Healthcare & Life Sciences, Government, Telecom & Media, Retail & Distribution, Oil & Gas, and Energy & Utilities. Headquartered in Herndon, VA, LanceSoft operates 32+ regional offices across the North America, Europe, Asia, and Australia. We also have nine delivery centers strategically located in India in Bangalore, Indore, Noida, Baroda, Hyderabad, Bhubaneshwar, Dehradun, Goa, and Aligarh to further enhance our client service capabilities.

Job description

Pay Range - $30.00 to $34.00 Per Hour

Location: Doral, Fl or Rochester, NY- 100% Remote in local area

Job Knowledge/Experience:
•Hands on Experience and working knowledge within the following areas: SONET, IP protocols and routing, Layer 2 switching, WDM, Dark Fiber services and OTDR testing.
•3-5 years telecommunications experience required.
•Solid experience with standard MS Office Products
• NMS alarm monitoring
• Working Knowledge within a Circuit Inventory System- IE. OSP Insight and Netcracker, NOC or Ops experience, Nortel 6500/5200Lambda Unite, Infinera
•Good judgment, concentration, and decision-making skills.
•Display good customer service techniques with a strong commitment to Customer Care, as the customer’s advocate.
•Extreme attention to detail.
•Good organizational skills.
•Ability to multitask.
•Must possess a positive attitude.
•Cross functional team player

Desired:
• 2-4 years related Service Provider experience

Systems/Certifications:
CCNA, CCNP, ITIL, Network + - preferred
•Cisco routers and switches Cisco ONS Client DMX Juniper MX and EX series
•Experience with MRV. Experience with BGP, IPv6, and or JUNOS a plus

Required profile