Offer summary

Qualifications:

Exceptional verbal and written communication skills in English and Russian., Strong analytical and problem-solving abilities., Previous experience in customer support or client services is preferred., Fintech experience is an advantage..

Key responsabilities:

Provide customer support on a shift schedule (morning/evening).

Monitor transactions and providers' activity for any malfunctions.

Perform refunds and disable methods upon request from colleagues.

Alert and allocate resources when new merchants or solutions are launched.

Job description

WHAT YOU'LL BE WORKING ON

Сustomer support - shift schedule (morning/evening)
Transaction monitoring
Monitoring of providers activity and malfunction
Limit monitoring
Alerting at the launch of new merchants and new solutions
Allocating when providers are down and calculating potential losses
Disabling of methods/acquirers upon request of colleagues
Performing refunds at the request of the merchant and colleagues
Requesting user documents

WHAT YOU NEED TO SUCCEED IN THIS ROLE

Exceptional verbal and written communication skills
Strong analytical and problem-solving abilities
Ability to think on your feet and provide effective solutions under pressure
High sense of responsibility
Good level of English and Russian languages
Previous experience in customer support, client services, or a related role would be a plus
Previous fintech experience is an advantage

WHAT WE OFFER

An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
Work with coworkers who are passionate about their business
Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
Remote type of work
20 days of vacation time; Latvian bank holidays; Sick leaves; Additional birthday day off
Team building events and corporate parties.

You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture

Required profile