Client Manager

Title: Client Manager
Location: USA/Remote
Reports to: Director/Vice President of Client Services
FLSA Classification: Exempt
Full-Time or Part-Time: Full-Time
Salary Range: $46,000 - $58,000
*Starting pay varies based on location and experience, in compliance with specific state wage regulations. Competitive rates tailored to your geography and expertise.

Position Overview:
The Client Manager at Coronis Health serves as the primary liaison between assigned clients and our internal revenue cycle operations team. This role is responsible for cultivating strong client relationships, ensuring excellence in service delivery, and overseeing the end-to-end billing and revenue cycle processes. The Client Manager leads a team of billing professionals, monitors account performance, and proactively addresses operational and client-specific challenges, ensuring alignment with Coronis Health’s values and strategic goals.

Key Responsibilities:
• Serve as the main point of contact for assigned client practice groups or individual practitioners, fostering trusted and professional relationships.
• Oversee the complete revenue cycle process for assigned clients, including charge entry, rejections management, payment posting, denial resolution, A/R follow-up, and appeals.
• Conduct routine client meetings, including preparation of agendas, analysis reports, and meeting recaps to ensure clarity, alignment, and follow-through.
• Analyze client data to identify trends, root causes, and areas for improvement. Present insights and strategic recommendations to internal teams and client stakeholders.
• Monitor rejected claims and delinquent accounts; ensure timely resolution and communicate billing and collection procedures effectively.
• Approve adjustments, refunds, and other billing-related decisions in accordance with company policy and client guidelines.
• Collaborate cross-functionally with internal departments to drive performance outcomes and resolve issues impacting client satisfaction or revenue.
• Lead and manage a team responsible for revenue cycle processes, providing coaching, quality reviews, and performance assessments.
• Promote operational excellence and continuous improvement in workflows, documentation, and service delivery.
• Complete additional duties and special projects as assigned.

Skills and Competencies:
• Strong leadership and team management skills.
• Exceptional analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• High emotional intelligence and client relationship management capabilities.
• Ability to work in a fast-paced environment while maintaining strong attention to detail.
• Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Knowledge of revenue cycle KPIs, insurance processes, and denial management.

Education and Experience:
• High school diploma or equivalent required; Associate or Bachelor’s degree preferred.
• 3–5 years of progressive experience in revenue cycle management or medical billing.
• Prior experience supervising billing/revenue cycle staff strongly preferred.
• Deep understanding of medical coding, billing regulations, and payer guidelines.

Benefits:
Coronis Health offers a comprehensive benefits package to support the well-being and success of our employees, including:
• Medical, dental, and vision insurance
• 401(k) plan with employer contributions
• Paid time off (PTO) and paid holidays
• Employee assistance program (EAP)
• Professional development opportunities

Benefits may vary based on employment status.

Additional Information:
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.
Coronis Health is committed to creating a diverse and inclusive environment where all employees are treated fairly and with respect. We are an equal-opportunity employer, providing equal opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. We welcome and encourage applications from candidates of all backgrounds.