Offer summary

Qualifications:

Excellent English communication skills with a neutral accent, 1+ years in a customer service or support role, Detail-oriented with strong organizational and time management skills, Tech-savvy with experience in CRM systems and online tools..

Key responsibilities:

Handle incoming support requests via email, chat, or phone

Provide professional, timely, and accurate support to clients

Assist with client onboarding and account setup

Identify potential upsell opportunities and direct them to the sales team.

Job description

This is a remote position.

About the Role

This role is primarily customer support-focused, with occasional sales-related responsibilities such as answering basic sales inquiries or passing warm leads to the appropriate team.

Key Responsibilities

Handle incoming support requests via email, chat, or phone
Provide professional, timely, and accurate support to clients
Assist with client onboarding and account setup
Identify potential upsell opportunities and direct them to the sales team
Maintain detailed and organized records using CRM tools
Collaborate with internal teams to resolve issues quickly and effectively

Requirements

Excellent English communication skills with a neutral accent
1+ years in a customer service or support role (experience in lead generation or sales is a plus)
Comfortable handling support calls and writing professional responses
Detail-oriented with strong organizational and time management skills
Tech-savvy – able to work with CRM systems and other online tools
Reliable and able to work full-time on Eastern Time schedule