Offer summary

Qualifications:

Bachelor’s degree in Software Engineering or any IT related field., 0-1 years of experience in a technical support role., Familiarity with Windows, Linux, and Mac administration., Fluent in English and French with excellent communication skills..

Key responsibilities:

Provide technical support via phone, email, chat, or ticketing system for hardware, software, and network issues.

Manage support tickets: log, update, resolve, and escalate as needed.

Handle user account setup, access management, and device provisioning.

Document solutions and contribute to the internal knowledge base.

Job description

This is a remote position.

About the Job

As a Service Desk Engineer at Aspire, you will determine problems within specific systems, provide solutions for issues you find in the process, software and maintain existing systems.

What You'll Do

Provide technical support via phone, email, chat, or ticketing system for hardware, software, and network issues.
Manage support tickets: log, update, resolve, and escalate as needed.
Handle user account setup, access management, and device provisioning (Active Directory, Office 365, etc.).
Document solutions and contribute to internal knowledge base.
Ensure compliance with IT security standards; monitor and report threats.
Deliver excellent customer service and user education.
Support IT projects, deployments, and upgrades.

What You'll Need

Bachelor’s degree in Software Engineering or any IT related fields 0-1 Years of Experience Familiarity with Windows, Linux and Mac administration.
Fluent English and French is a must.
Understanding in troubleshooting devices/system related issues.
Excellent command of English communication skills (Spoken and Written).
Awareness or knowledge of IT security best practices as defined by ISO / SOC or similar.

Why Aspire

In addition to a competitive long-term total compensation with salary and performance-based bonus, we have a reward philosophy that expands beyond this.

Be part of a (Remote is here-to stay) organization.
Work and learn from great minds.
Explore new opportunities to learn and grow everyday by attending technical and nontechnical training.
Get market exposure by working with international tech leaders.
Attend virtual and onsite international tech conference.
Nursery reimbursement benefit.
Exposure to work in an IT environment that adheres to rigorous security and compliance standards defined by ISO / SOC.