Offer summary

Qualifications:

Experience in operations, compliance, or project coordination, preferably in healthcare or research., Strong knowledge of GDPR, pharmacovigilance requirements, and service-level agreements., Proven ability to conduct audits and implement operational improvements., Excellent organizational, communication, and problem-solving skills..

Key responsibilities:

Ensure compliance with client agreements, internal policies, and industry standards.

Lead operational projects to enhance efficiency and quality across the organization.

Provide day-to-day operational support and problem-solving for team members.

Manage supplier onboarding and performance monitoring, ensuring adherence to compliance processes.

Job description

Title: Operations Manager

Location: Remote in SA

UK Working Hours: 9am–5pm, with flexibility

About our Client:

Our client is a mission-driven, forward-thinking organisation operating in the healthcare and insights space. With a strong commitment to operational excellence, compliance, and innovation, they empower their teams with streamlined internal processes, digital tools, and an AI-first approach. The company values curiosity, adaptability, and proactivity—creating an environment where people are supported to solve problems, take initiative, and continuously improve.

Job Description:

The Operations Manager plays a central role in ensuring operational efficiency and compliance across the business. You will work closely with the Global Head of Operations to support smooth internal workflows, maintain adherence to client agreements and industry standards, and lead internal improvement projects. This role is highly varied and hands-on, providing vital support across compliance, supplier management, IT systems, and process optimisation.

Key responsibilities include:

Compliance & Data Protection

Ensure ongoing adherence to client Master Service Agreements (MSAs), internal policies, GDPR, and pharmacovigilance (PV) standards
Act as a subject matter expert on compliance queries, briefing teams on client-specific requirements
Conduct internal audits and support completion of Data Protection Impact Assessments (DPIAs)
Manage supplier onboarding, reviews, and performance monitoring
Maintain clear documentation and proactively simplify compliance for the wider team

Internal Projects & Process Improvement

Lead and support operational projects aimed at boosting efficiency and quality
Vet, onboard, and manage suppliers with due diligence and compliance processes
Build and implement workflow tools (e.g., apps, automations, AI integrations)
Identify process gaps and collaborate across teams to deliver improvements

Team Support & Operational Administration

Provide day-to-day operational support and problem-solving for team members
Oversee and encourage consistent timesheet completion and accuracy
Manage onboarding resources and training documentation
Track and support the completion of mandatory training

IT & Systems Support

Maintain a live asset register for company devices and oversee their distribution/replacement
Liaise with external IT providers on behalf of the team for issue resolution
Support user access and system oversight to ensure security and functionality

Requirements

Requirements:

Experience in operations, compliance, or project coordination—ideally within a healthcare, research, or insights environment
Strong knowledge of GDPR, PV requirements, and service-level agreements
Proven ability to conduct audits and implement operational improvements
Comfortable working with new technologies and digital tools
Confident managing vendors, suppliers, and IT support
Excellent organisational, communication, and problem-solving skills
Able to work independently and adapt to changing business needs
AI-curious, with a proactive mindset toward automation and efficiency

Benefits

Fully remote role with flexible UK hours
Collaborative, inclusive work culture with a focus on learning and development
Tech-forward working environment with support for digital tools and AI integration
Home office setup support and regular team connection activities

Required profile