Ensure ongoing adherence to client Master Service Agreements (MSAs), internal policies, GDPR, and pharmacovigilance (PV) standards
Act as a subject matter expert on compliance queries, briefing teams on client-specific requirements
Conduct internal audits and support completion of Data Protection Impact Assessments (DPIAs)
Manage supplier onboarding, reviews, and performance monitoring
Maintain clear documentation and proactively simplify compliance for the wider team
Internal Projects & Process Improvement
Lead and support operational projects aimed at boosting efficiency and quality
Vet, onboard, and manage suppliers with due diligence and compliance processes
Build and implement workflow tools (e.g., apps, automations, AI integrations)
Identify process gaps and collaborate across teams to deliver improvements
Team Support & Operational Administration
Provide day-to-day operational support and problem-solving for team members
Oversee and encourage consistent timesheet completion and accuracy
Manage onboarding resources and training documentation
Track and support the completion of mandatory training
IT & Systems Support
Maintain a live asset register for company devices and oversee their distribution/replacement
Liaise with external IT providers on behalf of the team for issue resolution
Support user access and system oversight to ensure security and functionality
Requirements:
Experience in operations, compliance, or project coordination—ideally within a healthcare, research, or insights environment
Strong knowledge of GDPR, PV requirements, and service-level agreements
Proven ability to conduct audits and implement operational improvements
Comfortable working with new technologies and digital tools
Confident managing vendors, suppliers, and IT support
Excellent organisational, communication, and problem-solving skills
Able to work independently and adapt to changing business needs
AI-curious, with a proactive mindset toward automation and efficiency
Fully remote role with flexible UK hours
Collaborative, inclusive work culture with a focus on learning and development
Tech-forward working environment with support for digital tools and AI integration
Home office setup support and regular team connection activities
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