Offer summary

Qualifications:

Minimum 2 years of experience in an administrative support role within an Australian RTO., Strong organizational skills and excellent attention to detail., Proficiency in Microsoft Office Suite (Word, Excel, Outlook)., Clear verbal and written communication skills with a professional approach..

Key responsibilities:

Maintain and update student records in accordance with compliance requirements.

Monitor and update student and trainer rosters, and assist with booking training sessions.

Provide timely administrative support to academic and training teams, and respond to student enquiries.

Assist with filing, data entry, email communication, and other administrative duties.

Job description

This is a remote position.

Job Overview

We are seeking a highly organized and proactive AU RTO Student Support Admin to join our team. This role plays a crucial part in ensuring students have a smooth and supportive learning experience by providing day-to-day administrative, academic, and scheduling support. If you thrive in a fast-paced environment, enjoy helping others, and have a passion for education and compliance, this is an excellent opportunity to join a dedicated and growing team.

Job Description

As an AU RTO Student Support Admin , you will be responsible for:

Documentation & Records Management

Maintain and update student records in accordance with compliance requirements
Manage enrolment, academic, and training documentation with high accuracy.

Roster & Scheduling Support

Monitor and update student and trainer rosters.
Assist with booking training sessions, monitoring attendance, and communicating updates.

Academic & Student Support

Provide timely administrative support to academic and training teams.
Respond to student enquiries and assist with academic-related needs.
Liaise with students to provide guidance and ensure a smooth training journey.

General Administrative Support

Assist with filing, data entry, email communication, and other admin duties.
Ensure efficient use of systems such as Microsoft Office and student management systems like Wisenet.

Requirements

Essential Qualifications & Skills

Minimum 2 years of experience in an administrative support role within an Australian RTO.
Experience working for an Australian Client/Business is required.
Strong organizational skills and excellent attention to detail.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Clear verbal and written communication skills with a professional approach.
A collaborative team player with a proactive, solutions-focused mindset.
Reliable, with a strong work ethic and the ability to manage multiple priorities.

Preferred Qualifications & Experience

Background in nursing or healthcare education is highly desirable.
Familiarity with Wisenet or similar student management systems (or willingness to learn).
Understanding of RTO compliance and training documentation processes.

Benefits

Permanent Work-from-home setup
Company-provided equipment
Secondary Wi-Fi Modem
21 Leave Credits Annually - Leave benefits begin on Day 1.
100% conversion of UNUSED leave credits
HMO on Day 1
13th Month Pay
Grab Voucher every month
Birthday Gift
Loyalty Gift
Christmas Gift
Work-Life Balance
Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.