ADR Unit Manager

ADR Unit Manager

Remote 

At Frontline Insurance, we are on a mission to Make Things Better, and our ADR Unit Manager plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one.

What makes us different? At Frontline Insurance, our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We’re committed to making a difference and achieving remarkable things together. If you’re looking for a role, as a Business Process Analyst, where you can make a meaningful impact and grow your career, your next adventure starts here!

Our ADR Unit Manager enjoys robust benefits:

• Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
• Financial Security: 401k Retirement Plan with a generous 9% match
• Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.

What you can expect as a ADR Unit Manager:

• Coverage & Assignment Oversight:
  Reviews property claims to determine applicable coverage, policy limits, effective dates, and exclusions. Assigns claims to appropriate adjusters based on loss details or file transfer requests. Identifies and resolves coverage issues in collaboration with assigned adjusters.
• Reserve & Authority Management:
  Oversees the establishment and approval of claim reserves per company guidelines. Requests additional authority for settlements exceeding designated limits and escalates high-exposure claims to the Director of Claims as needed.
• Adjuster Oversight & File Review:
  Manages desk and complex adjusters, reviews examiner reports, and ensures investigations and file documentation are thorough and accurate. Approves estimates, payments, and claims resolutions within authority.
• Communication & Customer Service:
  Serves as a liaison between the company, carriers, agents, and insureds. Communicates claim status and settlement details while addressing inquiries from internal departments and state agencies.
• Litigation & Dispute Resolution:
  Participates in litigation when necessary. Resolves disputes, reopens and reevaluates claims as appropriate, and provides expert guidance on complex files involving coverage or legal considerations.
• Training, Performance & Compliance:
  Provides mentorship and training to adjusters. Conducts performance reviews, supports staffing needs, and manages disciplinary processes when required. Ensures claims are resolved timely and in compliance with regulatory and internal standards.
• Reporting & Audits:
  Prepares monthly management and special reports. Assists with internal and external audits of adjusters and vendors to ensure quality and consistency in claim handling.
• Special Projects:
  Supports departmental initiatives and participates in strategic projects or tasks as assigned.

What we are looking for as a ADR Unit Manager:

• College degree and/or equivalent insurance designations.
• At least 10 years of experience adjusting property claims and five years first-party property claim management experience.
• Florida 620/720 license is required.
• Ability to obtain AL, GA, NC and SC adjuster licenses and any other states Frontline does business in within 60 days of employment.
  
• Strong personal lines coverage interpretation and claim handling background is required.
  
• Must have residential construction knowledge and be proficient in Xactimate.
• AIC designation or equivalent is preferred.
• Possess a valid driver’s license.

Why work for Frontline Insurance?

At Frontline Insurance, we’re more than just a workplace – we’re a community of innovators, problem solvers, and dedicated professionals committed to our core values: Integrity, Patriotism, Family, and Creativity. We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive.

Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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