Vice President, Culture and Engagement (Global – Location Agnostic)

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

OVERVIEW OF THE DEPARTMENT/SECTION

Your Potential. Your Opportunity. 

MUFG is as committed to your future as you are. It's part of our culture to put people first, and that means focusing on you. Whether your goal is to advance your career, tackle new roles within financial services, refine your knowledge as a subject matter expert, or move and work abroad, MUFG provides you with the opportunity to chart your course toward career success. Invest in your potential by taking positive steps to advance your career and pursue your next opportunity with us!

All Global Human Resources roles must comply with the location strategy of that region.

Talent, Learning, and Culture (TLC) Overview

The Global Talent, Learning & Culture team is responsible for a range of key HR areas and processes across the Global MUFG Bank and Securities business; including Learning & Development, Talent Management, Talent Acquisition & Mobility, and Culture & Engagement.

Talent, Learning & Culture is a trusted partner dedicated to building a resilient and engaged workforce, ready to meet the challenges of today and tomorrow. We value and invest in our people like we do our clients. We hire, develop, and empower talent to thrive, own their own unique path, and propel MUFG forward.

Note: Given the international and collaborative nature of MUFG, this role will work on global and regional engagements, and flexibility is required to allow for meetings and connectivity as needed with clients and colleagues across the AMER, APAC, and EMEA time zones. Employee wellbeing is a critical element of GHR’s culture. Measures, work practices, and technology will be in place to enable team member wellbeing, connectivity, and productivity.

MAIN PURPOSE OF THE ROLE 

The main purpose of the role is to support the development and execute a culture strategy that shapes and sustains an organizational culture aligned with our mission, values, and strategic priorities.

As a key member of the Global Talent, Learning & Culture (TL&C) team, you will play a critical role in ensuring that MUFG’s culture evolves and thrives, driving business outcomes and positioning us as a destination for top talent.

This is a hands-on position where you’ll help set the strategic vision and execute key initiatives by building critical partnerships around the world. You will need to balance big-picture thinking with a roll-up-your-sleeves approach, delivering experiences and solutions that bring MUFG’s culture to life and make it a driving force behind our long-term success.

Specific areas of focus may include: (1) Culture Metrics & Reporting, (2) Culture & Organizational Effectiveness, or (3) Employee Brand & Employee Experience.

While focused on creating consistent employee experience across the Bank and Securities businesses in EMEA, AMER, and APAC, this global role may involve regional-specific responsibilities. You’ll work closely with on the ground TL&C leads, regional CHROs, and key stakeholders to address local regulatory requirements or business needs, all while continuing to establish and scale global HR practices within our evolving framework.

KEY RESPONSIBILITIES

This role will be responsible for partnering with key stakeholders to implement a holistic culture strategy that strengthens alignment between the MUFG Way, Culture Principles, employee brand and business objectives, to ensure that our people feel connected, valued, and empowered to contribute to the bank’s success.

• Build strong partnerships across the business to drive culture-forward initiatives.
• Apply design thinking, data-driven, and employee-centric methodologies to enhance the employee experience and create an environment where employees feel valued, heard, and empowered.
• Leverage insights (e.g., engagement surveys, listening tools, sentiment analysis) to assess culture health, identify trends, and develop/adjust strategies with measurable impact in culture and engagement. 
• Facilitate cross-functional collaboration with HR Centres of Excellence, HR Business partners, and Executive Leaders to ensure feedback informs HR strategies and business decisions.
• Partner with HR Analytics to evolve established culture metrics and reporting to track progress.
• Manage HR Solutions resources in data analysis, reporting, and action plan monitoring as required in the future GHR model.

This role may also be responsible for one of the following specific areas of focus:

Culture Metrics & Reporting

• Develop and implement a holistic employee listening measurement strategy, ensuring a comprehensive approach to engagement, lifecycle, and ad hoc surveys.
• Embed Leadership Commitment into listening strategy, ensuring leadership accountability in acting on employee insights by aligning reporting to Human Capital Committee and Culture Committee meetings within regions and globally. 
• Partner with Head Office and key stakeholders to oversee the design, execution, and analysis of enterprise-wide surveys, including pulse, engagement, and lifecycle surveys, ensuring data integration across the talent lifecycle.
• Partner with Risk and Audit teams to develop and maintain efficient, streamlined Risk Culture reporting and metrics into Risk Committees within regions and globally.

• Partner with HR Analytics team to continuously explore new solutions and industry best practices for employee listening, enhancing our ability to gather and act on feedback efficiently.

Culture & Organizational Effectiveness

• Lead cultural change efforts to ensure MUFG’s ways of working evolve alongside our growth and transformation to help ensure MUFG remains a place where people love to work and thrive.
• Establish and cultivate a network of global leaders to embed mentorship, coaching, and leadership best practices into MUFG’s culture, ensuring a strong pipeline of future talent.
• Partner with regional employee networks (i.e. Culture Influencers, ERNs, DCP Councils, etc.) to develop programs (i.e. focus groups, sprints, peer networking) that encourage a “Listen Up. Speak Up.” culture, continued learning, leadership development, and a growth mindset to cultivate a resilient workforce.
• Partner with key stakeholders such as HR & Corporate Communications, Business Leaders, and Risk & Compliance to integrate culture into talent and development programs.
• Monitor progress and adjust strategy to ensure MUFG’s culture remains a guiding force during periods of growth, transformation, and change.

Employee Brand & Employee Experience

• Influence stakeholders at all levels to embed MUFG’s Culture Principles into business processes, leadership behaviours, and employee experiences to further our employee brand.
• Craft and communicate compelling culture narratives that inspire employees, align stakeholders, and reinforce our shared purpose in partnership with Head Office and Corporate Communications teams.
• Develop executive-level presentations, reports, and internal messaging that articulate the impact of culture initiatives and reinforce the MUFG Way (incl. MUFG’s Culture Principles) and the Employee Brand.
• Identify opportunities and operationalize regional processes on a global scale (i.e. employee recognition opportunities, employee new hire induction).
• Partner with key stakeholders to experiment with globalizing new and creative approaches to culture-building across MUFG’s overseas bank and securities operations including digital engagement tools, events, and peer-driven initiatives.

WORK EXPERIENCE

Essential:

• Proven ability to develop and execute culture strategies that align with business objectives and drive measurable impact within a highly regulated or complex financial services environment.
• Experience leveraging employee engagement surveys, sentiment analysis, and other listening tools to inform decision-making and measure cultural health.
• Expertise in assessment of business needs, and formulating strategy required to implement and sustain new employee experience programs.
• Exceptional storytelling and communication skills, with the ability to craft compelling narratives that engage and inspire employees at all levels.
• Demonstrated experience in employee engagement, HR analytics, or organizational research, within a global, complex, large-scale organization.
• Proven track record of developing and implementing employee listening programs that have driven measurable business outcomes within a highly regulated or complex financial services environment.
• Proficiency with survey platforms, data visualization tools, and statistical analysis software.
• Strong quantitative and qualitative analytical skills, with the ability to translate data into actionable insights.

SKILLS AND EXPERIENCE

Functional / Technical Competencies:

Essential Demonstrable Strengths

• Strong written, verbal and interpersonal communication skills, able to adapt style and tone to suit the audience.
• Strong problem-solving skills, working with different stakeholders and managing priorities.
• Ability to work independently and autonomously to define and implement solutions.
• Proven project management experience spanning from concept development through implementation and measurement.
• Strong leadership and influencing skills.
• Strong decision-making skills, the ability to demonstrate sound judgement.
• Experience in managing multiple projects, deadlines and stakeholders.
• Demonstrates an ability to prioritise a challenging workload and act with urgency, delivering to multiple, sometimes tight, deadlines.
• Excellent attention to detail and ability to perform well in a pressurised environment.

Education / Qualifications:

Degree or equivalent work experience equally preferable

• Demonstrates leadership.
• Communicates effectively across the organization, adapting style and technique to relevant audiences.
• Identifies multiple paths to success using analytical and critical thinking as well as decision-making skills.
• Operates strategically to support a culture of continuous improvement and systems thinking
• Makes sound business decisions in a complex work environment.
• Collaborates with other business functions and divisions to advance business objectives.
• Is flexible, decisive, and able to establish support from leadership.
• Monitors industry trends and best practices and applies insights to advance the business.
• Exhibits and fosters optimism, resilience, flexibility, and openness to others' ideas.
• Inspires innovation and values learning as a lifelong professional objective.
• Leads by example, engaging inclusively and with intent.
• Always acts with integrity.

PERFORMANCE AND DUTIES

The role holder will be assessed in accordance with their employing entity’s performance framework and process, with relevant input obtained from the dual-hatting entity as relevant.

As duties and responsibilities change, the job description will be reviewed and amended in consultation with the role holder. The role holder will carry out other duties within the scope, spirit, and purpose of the role as requested by their line manager or Department Head.

The compensation and benefits information in this posting applies to candidates hired in the United States. Candidates hired outside of the United States will be eligible for compensation and benefits consistent with the local market.

The typical base pay range for this role is between $115,000 - $135,000 depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.