Field Service Representative

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Reporting to the Service Manager, in this role you will plan and execute, with minimal professional guidance, complex technical field assignments involving the installation, modification, overhaul, troubleshooting, test, inspection, repair of High Voltage Circuit Breakers and other High Voltage equipment up to 800kV. Coordinate work with other groups to ensure meeting commitments typically on remotely operated maintenance and testing equipment.

Responsibilities:

• Tackle Complex Challenges: Execute intricate field assignments involving high voltage equipment up to 800kV.

• Deliver Excellence: Provide exceptional services in installation, maintenance, repairs, and upgrades, both remotely and on-site.

• Customers support: Anticipate and exceed customer expectations with your proactive approach.

• Be a Troubleshooting Pro: Identify and resolve electrical or mechanical issues independently.

• Drive Business Growth: Spot and develop new sales and business opportunities.

• Innovate and Improve: Suggest product and process enhancements to boost operations and customer satisfaction.

• Lead with Confidence: Manage field service projects, providing direction and insightful analysis.

• Adapt and Thrive: Work flexible schedules in diverse environments.

• Master the Tools: Assemble and operate advanced field service test equipment.

• Solve Problems: Conduct tests, compile data, and resolve operational issues.

Qualifications:

• Technical Expertise: Strong mechanical and electrical skills.

• Educational Background: Trade education and experience in Industrial Mechanic and Electrical fields; a degree in electrical or mechanical engineering is a plus.

• Proven Experience: 5+ years in technical field service work.

• Hands-On Knowledge: Experience with high voltage equipment up to 800kV.

• Testing Savvy: Proficient in electrical testing and circuit breaker maintenance.

• Utility Experience: Background in working with Power Utilities.

• Leadership Skills: Experience in coordinating and leading electrical projects.

• Tech-Savvy: Proficient in MS Office and test equipment software.

• Mobility: Valid driver’s license and ability to work in the US, Canada and Mexico.

• Travel Enthusiast: Willingness to travel (80%).

More about us

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries. In fiscal year 2020 we generated business volumes of around $10 billion USD as reported by Hitachi. www.hitachienergy.com

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