HIP Creative, a leader in orthodontic marketing and growth strategies, seeks a dynamic Partner Success Team Lead to lead a team of 10+ Marketing Strategists, Onboarding Specialists, and Support Specialists. In this role, you'll collaborate with internal teams on innovative digital marketing strategies while also driving performance, mentorship, and team development. You'll manage extensive partner communications, lead strategic training initiatives, and provide coaching to ensure the success of both our partners and your team. This is the perfect opportunity for an experienced leader with a strong digital marketing background and a passion for driving results through people.
OVERVIEW:
As a Partner Success Team Lead, you'll play a pivotal role in coaching and collaborating with internal teams to optimize digital marketing strategies and maximize ROI for practice owners—all while leading a high-performing internal team of 10+. Your day-to-day responsibilities include:
Team Leadership
Lead, manage, and coach a team of 10+ team members across the Partner Success, Onboarding, and Support departments. Your role includes goal setting, performance reviews, process improvements, and professional development to drive team success.
Partner Communication and Marketing Performance Oversight
Oversee all partner communications, including email, text messages, and Zoom calls, to ensure timely, thorough, and precise responses to all partner questions and concerns. Manage and coach the Partner Success team to uphold a high standard of communication excellence, ensuring that every interaction is solutions-oriented, proactive, and aligned with HIP’s service standards.
Internal Collaboration and Problem-Solving
Collaborate cross-functionally with internal HIP teams to promptly address partner needs and drive continuous improvement in service delivery and marketing performance. Work closely with teams across departments to solve challenges related to lead quality, ad spend optimization, CRM functionality and training, website updates, SEO strategy, and team operations. Apply critical thinking to diagnose issues, develop actionable solutions, and ensure clear, timely communication that supports both internal alignment and partner success.
RESPONSIBILITIES:
REQUIREMENTS:
Leadership & Marketing
Strategic Consulting Expertise
Process & Systems Fluency
Strong Communicator & Escalation Leader
Training & QA Focus
Data-Driven & Results-Oriented
Agency or Healthcare Vertical Background (Orthodontic/Dental preferred)
General
ABOUT HIP:
At HIP, we don’t have clients—we have partners. Everything we do is rooted in a collaborative mindset, where we grow together and succeed together. Our core values aren’t just words on a slide; they’re how we show up every day to make a difference for our partners, their teams, and their communities.
Bring Your Genius
What are you passionate about? What gets you in a flow state where work doesn’t feel like work? Everyone here has something they’re great at—a zone where they can bring energy, passion, and focus. That’s your genius. It’s not about just showing up; it’s about showing up with purpose and using your unique talents to push us all forward.
Elevate Others
Success isn’t about climbing the ladder alone. It’s about lifting others up along the way. Whether it’s mentoring a teammate, helping a partner’s team crush their goals, or just stepping in to support someone, we’re here to make sure everyone around us wins. Elevating others isn’t just a nice idea—it’s how we get better together.
Drive Value
It’s not about just checking the boxes. It’s about asking, is this actually working? Does this help our partners succeed? If something’s not driving value, we rethink it. We’re here to add real, measurable results—not fluff. And sometimes, that means going beyond the usual playbook to figure out what’s best for this partner, right now.
Own It
This is simple: take responsibility. If you’re in a role, own it. If something needs fixing, fix it. No passing the buck. We trust every person here to show up, take charge, and deliver. It’s not about perfection; it’s about stepping up and doing the work—together.
These aren’t just ideas—they’re what make us HIP. Let’s live them out every single day.
Brand Promises
At HIP, these promises guide how we serve our partners every day. They reflect what we stand for and how we ensure meaningful impact.
We Are More Than Marketing
It’s not just about running ads or generating leads. That’s just the starting point. HIP goes deeper to help partners grow their practices, strengthen their teams, and build scalable systems. Marketing is only one piece of the puzzle. The bigger picture is about transforming practices for long-term success.
We Provide a Holistic Approach
Everything in a practice is interconnected—operations, team structure, marketing, and patient experience. HIP takes a step back to look at the full picture. It’s not about quick fixes but about ensuring that every piece works together to create sustainable growth.
We Provide a White Glove Experience
HIP aims to deliver an elite level of service in every interaction. Whether it’s a call, a meeting, or a solution, partners should feel valued and supported at every step. It’s about creating an experience where partners know their success is always the priority.
We Go Beyond the Business
HIP is focused on building real relationships with partners. It’s not just about numbers or transactions—it’s about understanding their goals, challenges, and vision. When there’s trust and connection, the partnership goes beyond just business. It creates a foundation for mutual success.
BENEFITS:
SCHEDULE:
COMPENSATION:
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