People Solutions Representative with Italian

Essential Functions/Core Responsibilities 

• Professionally manage, with high quality, HR administration services to employees on multiple communication channels (including but not limited to email; ticketing, phone and chat interactions to engage with and resolve staff queries and concerns.
• Administer the labor relationship between the employees and the company
• Responsible for the input of the employee’s data in the company’s information systems
• Responsible for contract, annex, termination and other registries with respective the State Agencies
• Be the contact point for the employee’s staff administration requests
• Responsible for administration of the company’s HR information system
• Draft employment related documents – employment contracts, annexes, terminations, job descriptions, orders and other documents
• Ensure that private and personal information is protected
• Share knowledge and be a mentor for new team members in People Solutions department
• Demonstrate excellent interpersonal skills with an ability to create and maintain a good impression
• Act in a mature and professional manner towards customers, clients and colleagues
• Ensure all enquiries are accurately logged and traceable in the relevant help desk system.
• Maintaining excellent standards of integrity, professionalism and confidentiality always, challenging those whose behaviors are not reflective of Concentrix culture and values
• Maintain strong relationships with people Solutions Business Partners and other PS POC`s within the responsibilities
• Responsible for proactively identifying and reporting gaps in the quality and accuracy of the PSC Knowledge Management Tool.
• Understand the weekly and monthly PSC reports
• Participate in process documentation and its elaboration, by adding value with knowledge and experience
• Participate in new hire trainings by sharing best practices and knowledge, allowing shadowing and nesting

Requirements

• High School Diploma
• Degree in Human Resources/Administration/ Economics in an advantage but not obligatory
• Relevant HR administration experience is an advantage
• Call centre experience is preferred
• Proficiency in English, both written and verbal (C1/C2)
• Proficiency in Italian both written and verbal (C1/C2)
• Proficient in the use of MS Office, including Excel, Word & Power point
• Experience with HR related software is an advantage
• Strong work ethic and maturity
• Excellent communication, organizational, interpersonal and analytical skills;
• Attention to detail and precision in tasks execution

Career Framework Role 

Has developed knowledge and skills through formal training or considerable work experience. Entry level often for those with work experience in the skill area. Works within established procedures with a moderate degree of supervision. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.

Disclaimer  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.