Offer summary

Qualifications:

Active Real Estate license with the Texas Real Estate Commission (TREC), Experience in real estate sales, transaction coordination, or PropTech, Strong communication skills, both written and verbal, Highly organized, self-motivated, and tech-savvy..

Key responsibilities:

Respond to inquiries from prospective homebuyers through various channels.

Guide buyers through the online marketplace experience and assist with home purchases.

Coordinate with internal and external teams to match buyers with suitable homes.

Maintain accurate records of buyer interactions and support post-sale coordination.

Job description

Jome is an innovative online marketplace dedicated to transforming the new construction home-buying experience. Our platform empowers buyers to easily discover, compare, and purchase new construction homes.

We're a fast-growing, remote-first startup that blends advanced technology with expert insights to make homeownership more accessible, transparent, and enjoyable. Our tight-knit team is passionate about reshaping real estate for the better — and we’re just getting started.

Your Mission

As our Online New Home Advisor, you’ll play a crucial role in guiding buyers through their digital home-buying journey. You’ll be the friendly, knowledgeable first point of contact for potential buyers, providing personalized assistance, answering inquiries, scheduling home tours and ensuring a seamless customer experience from initial interest through purchase.

This is our first hire for the Online New Home Sales Coordinator position — which means you won’t just be taking on a role, you’ll be helping shape it and should thrive in ambiguity.

You’ll have the chance to work closely with leadership, influence how we structure and scale our digital sales process, and bring fresh ideas to the table. There’s significant opportunity for growth, including potential pathways into leadership, training, or strategic operations. If you’re excited about building something from the ground up and growing with a mission-driven company, this is the place for you.

What You'll Do

Respond to incoming inquiries from prospective homebuyers through various channels.
Guide buyers through our online marketplace experience, helping them explore, compare, and move forward with new home purchases
Coordinate with our internal and external teams to match buyers with the right homes and communities
Maintain accurate, timely records of all buyer interactions and pipeline updates
Track buyer feedback and collaborate with the Product team to improve the platform experience
Support the setup and scheduling of virtual or in-person home tours, walkthroughs, or consultations
Ensure clear, helpful communication across the buyer journey — from first click to closing
Assist with post-sale coordination, documentation, and customer service satisfaction follow-ups
Contribute to the ongoing improvement of our sales processes, scripts, and buyer resources

You Might Be a Fit If

You have an active Real Estate license with the Texas Real Estate Commission (TREC)
You have experience in real estate sales, transaction coordination, or PropTech
You're passionate about delivering helpful, human, and efficient service
You’re comfortable working in fast-paced, remote environments and thrive with autonomy and ambiguity
You communicate clearly and empathetically in both written and verbal forms
You care deeply about the customer journey and how to make it better
You’re highly organized, self-motivated, and tech-savvy

Bonus Points If You Have