Senior Absence Training Manager

ComPsych ® Corporation is the world’s largest provider of mental health services and GuidanceResources ® for life . Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 78,000 organizations and 163 million individuals across 200 countries. Under our GuidanceResources ® brand, our personalized and fully integrated programs include behavioral health, absence management, and wellness journeys, which empower employees to lead healthier and more productive lives, while driving organizational excellence. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health needs.

Job Summary

The Senior Manager of Absence training will lead the development and execution of our comprehensive training programs for both our call center and claims operations. This is an exciting opportunity to build a best-in-class training environment from the ground up and continuously evolve our programs to ensure exceptional employee performance and a deep understanding of leave laws and company processes. The ideal candidate will be a strategic thinker with a passion for adult learning, a proven ability to build effective training structures, and a collaborative approach to partnering with operational leaders. Effective training of staff is crucial in our organization’s success.

Primary Responsibilities

• Responsible for overseeing the day-to-day operations of the Absence Training Team
• Develop and implement a long-term strategic vision for the training department, aligning with overall business goals and operational needs for both call and claims functions.
• Design and build a scalable and adaptable training framework and infrastructure to support the ongoing development of our workforce.
• Lead the continuous evolution of training programs for new hires and existing staff in both call and claims, ensuring relevance, engagement, and effectiveness.
• Identify future training needs and proactively develop strategies to address them, considering evolving industry best practices and regulatory changes.
• Strategically plan and schedule all training initiatives, optimizing trainer allocation and resource utilization across both call and claims training.
• Oversee the development and curation of engaging and effective training materials and resources, exploring innovative platforms and tools beyond traditional documentation (e.g., e-learning modules, interactive simulations).
• Manage and prioritize training requests from various departments, ensuring alignment with strategic priorities and resource capacity.
• Serve as a key strategic partner and stakeholder in operational projects and process planning, providing expert input on training implications for both call and claims workflows.
• Collaborate closely with operational leaders in both call and claims to understand their specific training needs, performance goals, and post-training support requirements (e.g., nesting, mentorship).
• Actively participate in the planning and execution of ad hoc trainings related to process changes, new regulations, and system updates impacting both call and claims.
• Lead, mentor, and develop a team of trainers, fostering a culture of continuous improvement and excellence in adult education practices.
• Establish clear performance expectations, provide regular feedback and coaching, and conduct annual performance reviews for training team members.
• Drive the ongoing professional development of trainers, keeping them abreast of current trends in corporate training and adult learning methodologies.
• Establish metrics to evaluate the effectiveness of training programs across both call and claims, analyzing data to identify areas for improvement and optimize learning outcomes.
• Champion a culture of continuous improvement within the training department, proactively seeking innovative approaches and technologies to enhance the learning experience.
• Collaborate in addressing quality concerns and developing training-related action plans to improve performance in both call and claims operations.
• Other duties as assigned
  
  

Job Qualifications

• Bachelor’s degree required, preferably in Training & Development or related field
• Advanced degree and/or training certifications a plus
• 5+ years of management experience
• 5+ years of training and quality management experience
• Excellent leadership and communication skills
• Microsoft Office experience required.
• Experience in absence management or disability management in a corporate or consulting environment, a plus
• Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills.
  
  

Benefits And Perks

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• Competitive pay with annual increases
  
  

EEO

ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.

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