Consulting Services Manager (vCISO/vCIO)

The Consulting Services Manager is responsible for achieving revenue and retention goals for client’s assigned to the Client Business Consulting team. You will manage assigned resources and product services and solutions with a moderate level of task diversity and complexity. You will develop competencies, support corporate initiatives and philosophies, and meet acceptable standards of key performance indicators (KPI’s). Through leadership of your team, you’ll provide superior service and support.

Essential Funcions

• Manage the assigned department team members as follows:
• Lead, coach and train team members.
• Develop and implement strategic initiatives for team.
• Be an escalation point of contact to handle issues and involve direct leadership as needed.
• Monitor team coverage, oversee personal time off approval, make sure back-ups are in place and redistribute work to cover when others are out.
• Monitor staffing and equipment needs.
• Conduct performance reviews and make compensation decisions.
• Manage your team’s client engagements and technology recommendations to achieve individual and team goals and corporate initiatives.
• Develop and maintain cybersecurity and information security frameworks to deliver high value and repeatable client consulting engagements.
• Maintain a few client relationships and perform consulting engagements either directly or as training/coaching exercise for team members.
• Uphold Marco’s business ethics by ensuring our solutions provide clients with increased efficiencies and profits.
• Develop and maintain in-depth knowledge of company products and services, Marco sales processes, markets, trends, competitors, and clients to maximize efficiency and effectiveness.
• Promote cross selling opportunities with other sales and service divisions.
• Utilize established processes and designated tools to manage and report clear team KPI’s.
• Support Marco’s commitment to total customer satisfaction through active participation in client, and employee sales escalations, including prompt research and resolution.
• Strive for self-improvement by establishing and working to reach professional and personal development goals.
• Develop solution team plans to increase sales and market penetration.
• Manage the required non-traditional work hours to meet job duties and responsibilities.
• Owns partnership of one manufacturer, vendor, or service provider relationship
• Ensures Marco maintains sales certification status between partners.
• Attend required company and departmental meetings.
  

Qualifications

• Bachelor’s degree and six years of relevant experience; or equivalent combination of education and experience.
• 8+ years of experience in information security, with at least 3 years in a leadership or management role.
• Experience with building Cybersecurity and Risk Management Programs aligned with NIST, CMMC, FFIEC, HIPAA, PCI or other relevant industry recognized frameworks
• Current high level industry recognized certifications including one or more of the following: CISSP, CISM, CISA or similar industry recognized certifications desired.
• Successful completion of an employment background check including criminal and financial history.
• Valid Driver’s License, proof of personal insurance and an acceptable driving record.
  
  

Required Skills

• Willingness to travel with overnight stays as required.
• Demonstrate excellent verbal and written communication skills with internal and external clients.
• Self-starter, ability to plan and implement territory sales strategy with limited supervision.
• Ability to thrive in a competitive, goal-driven environment.
• Highly organized, ability to maintain accurate and detailed records of sales activity.
• Ability to prioritize responsibilities and to operate with changing priorities.
• Demonstrate ability to deal effectively and professionally with all types of people and situations.
• Proficient with business collaboration tools including MS Office applications and company specific programs.
• Ability to prioritize and optimize accuracy and speed of team.
• Optimistic and positive attitude, helpful coach and mentor to team.
• Accountable for tasks and team’s progress.