5+ years of experience in a cloud engineering or customer support role, preferably in a technical account management or InfraOps position., Technical expertise in cloud computing, particularly AWS, with a strong understanding of relevant technologies and best practices., Strong communication and presentation skills to convey complex technical concepts to diverse audiences., AWS Associate Certification is required..
Key responsabilities:
Own the technical relationship with customers and serve as their technical advocate.
Conduct technical reviews of customer AWS environments and provide personalized recommendations for improvements.
Collaborate with internal teams to ensure an excellent customer experience and act as a customer advocate.
Educate customers on AWS technologies and services, and hold regular governance sessions to address their needs.
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Mission Cloud is a leading AWS Premier Tier Services Partner and
Cloud Managed Services Provider. Through its dedicated team of expert
cloud operations professionals, cloud analysts, and solutions architects,
Mission Cloud delivers a comprehensive and differentiated suite of agile cloud
services designed to help businesses migrate, manage, modernize
and optimize their AWS cloud environments.
As a Technical Account Manager, you will own the technical relationship with customers and serve as their technical advocate. You will understand the customer's business needs and provide guidance on AWS best practices. As a customer advocate, you will ensure customers have a positive experience with Mission.
This position is 100% remote.
Responsibilities
Perform technical reviews on customer AWS environments across all pillars of the AWS well architected framework
Meet with customers regularly to understand operational needs and share personalized recommendations for AWS environment improvements
Work with internal Mission teams to act as an advocate for the customer and ensure an excellent customer experience
Utilize Cloud Management Platforms to give customers visibility into AWS spend and align spend with goals and budget
Conduct regular ticket reviews with Mission Cloud customers
Educate customers on current and new technologies and services, including Mission Cloud and AWS offerings
Communicate how specific Mission and AWS products, services and solutions including our product roadmap align to customer use cases and service gaps
Be an escalation point for the Customer Engagement support engineers
Hold regular governance sessions with customers
Provide support to Billing for customer questions; give insight into specific line items that appear on Mission invoices
Stay educated on cloud infrastructure and operations trends and best practices; including the AWS Well-Architected framework
Requirements
5+ experience in a cloud engineering / customer support role or devops engineering role
Experience in a technical account management, InfraOps or customer-facing role
Experience with customer relationship management, especially c-level or senior leadership
Technical expertise in cloud computing (AWS preferred), with a strong understanding of relevant technologies, architectures, and best practices
Strong communication and presentation skills, with the ability to articulate complex technical concepts and solutions clearly and effectively to both technical and non-technical audiences
Customer-centric mindset with a passion for driving customer success and delivering value
Ability to anticipate customer needs, identify opportunities, and develop strategic plans to address them
AWS Associate Certification
Placement within the range is determined by a variety of factors, including but not limited to knowledge, skills, and ability as evaluated during the interview process. The compensation range for the base salary of this role is: $110,785 - $134,664
Use of Artificial Intelligence (AI)
Our company leverages Artificial Intelligence (AI) as a tool to enhance and streamline various aspects of the hiring process. By submitting your application, you acknowledge and consent to the use of AI technologies in activities such as resume screening, interview scheduling, note taking and other administrative functions. Please note that all hiring decisions are made by human reviewers in compliance with applicable laws and best practices.
About Mission Cloud
Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments. Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.
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