Offer summary

Qualifications:

One year of sales experience preferred., Proven sales ability and closing skills., Strong listening and communication skills for needs analysis., Excellent problem-solving skills and ability to multi-task..

Key responsabilities:

Receive inbound calls from customers interested in security and smart home products.

Engage with customers to close sales and schedule installation appointments.

Ensure customer satisfaction by addressing needs and transferring calls as necessary.

Perform follow-up on quotes and information requests.

Job description

3016457

Company Overview:

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT

Check out more about life at ADT here.

Unlimited earning potential with uncapped commissions
Comprehensive benefits package (Medical, Dental, Vision, 401k w/match, tuition reimbursement)
Paid Time Off
Career growth opportunities
8 Weeks paid training
No cold calling

Position Summary:

Sales Agents receive inbound telephone calls (no outbound calling) as a result of various ADT marketing and partner campaigns. Engage with interested Security and Smart Home customers to close sales and schedule install appointments with our ADT Field employees.

Answer new and existing customer phone calls while following sales processes.
Consultatively work with customers to close sales by gathering information, determining needs and scheduling installation appointments.
Ensure customer satisfaction by determining needs and transferring calls to the appropriate party for resolution, performing follow-up including quotes, information requests, etc.

Qualifications - External

Experience:

One year of sales experience preferred.

Skills:

Proven sales ability and closing skills.
Strong listening skills used to conduct needs analysis.
Excellent problem solving and communication skills.
Ability to multi-task while speaking to prospects.

Anticipated application close date 5/06/2025

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.

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