Recruiter Operations

Job Description

Responsibilities: Analyze the requirements of a job, attract candidates by using sources such as databases and social media, and screen and select applicants. Source, attract, interview, and filter candidates for open positions at lower and middle levels. Develop and maintain a database of potential candidates for management and professional roles using established talent attraction and engagement processes and tools. Contribute to the creation of recruitment campaigns; analyze demographics and known preferences of candidate target groups; propose channel and media selections and messaging content; draft communications and events content. Carry out online research and telephone interviews and review submitted portfolios of work to validate applications for specialist roles and to screen out those that do not meet key criteria. Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required. Develop and implement a customer contact plan to communicate product launches and engage the customers in relevant sales campaigns. Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response. Contribute to the creation of assessment centers; tailor preexisting assessment exercises; draft new content as directed; draft documentation; train assessors to engage candidates, record assessment observations, and provide appropriate feedback to line management. Contribute to the creation of future talent recruitment campaigns; review and analyze external research on values and aspirations of graduates/school leavers; research and analyze recruitment channels (including career fairs) for graduates/school leavers; draft communications and events content. Liaise with hiring managers to review role profiles and to ensure that role responsibilities and candidate specifications are up-to-date and relevant; develop candidate and recruitment agency briefings to attract high-quality candidates. Assist with stakeholder engagement by arranging actions, meetings, events, and supporting materials to promote stakeholder understanding and commitment. Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Skills: Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies. Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives. Works without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements. Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making. Works without supervision and provides technical guidance when required on ensuring the organization can recruit people with the skills it needs to achieve competitive advantage, while also balancing its resources in order to meet short-term and long-term strategic goals. Works without supervision and provides technical guidance when required on motivating all employees to learn, grow and develop so that they can obtain the knowledge and experience they need to help the organization reach its goals. Works with full competence to navigate conversations in which the customer is frustrated or unhappy with the organization. Typically works without supervision and may provide technical guidance. Works with full competence to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works without supervision and may provide technical guidance. Works without supervision and provides technical guidance when required on analyzing data from multiple sources to draw appropriate conclusions and make suitable recommendations. Works without supervision and provides technical guidance when required on maximizing a brand's impact and market value by managing and developing all aspects of the brand. Works with full competence to make every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organization's ability. Typically works without supervision and may provide technical guidance. Works without supervision and provides technical guidance when required on acquiring, organizing, protecting and processing data to fulfill business objectives. Works with full competence to leverage digital communication (email, text, chat, social media) to create positive, defining moments for customers. Typically works without supervision and may provide technical guidance. Works without supervision and provides technical guidance when required to continuously provide effective solutions and value to the client's organization. Works without supervision and provides technical guidance when required to acknowledge and ask questions to understand the circumstances surrounding client indifference. Works with full competence to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works without supervision and may provide technical guidance. Works without supervision and provides technical guidance when required on assessing and utilizing those media channels and opportunities that will provide maximum benefit to the brand, product or service. Works without supervision and provides technical guidance when required on reviewing and creating relevant, lucid and effective reports. Works without supervision and provides technical guidance when required to align the client's sales process with their organization's sales process, including the key influencers/sales team members when appropriate. Works with guidance (but not constant supervision) to achieve creative design with desired visual impact.

Education

Bachelor’s: Business Administration, Bachelor’s: Human Resources Management, Bachelor’s: Organizational Behavior Studies

Work Experience

General Experience - 7 to 12 months

Certifications

Salary Range

$70,000.00-$0.00

Travel

Workstyle

Remote

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We Expect Our Associates At All Levels To

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm
  
  

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.