Senior Manager, Credit and Collections

Nav is the leading credit and financial health platform used by more than 2.4 million small business owners in the United States. 

We’re on a mission to give every small business owner the chance to succeed. The team views each day as an opportunity to challenge the norm, push boundaries, and create meaningful products, services, and experiences that make a positive difference for small business owners each and every day. 

At Nav, our team is just as diverse as the customer base we serve. And, that’s something we’re incredibly proud of. We value individualism just as much as we do hard work, talent and smarts. 

Working at Nav isn’t just a job — it’s an opportunity to gain invaluable experience, work with dedicated professionals, and make a real, lasting impact. 

If you’re ready to be part of a team that’s driven by heartfelt purpose and data, let’s talk. 

Nav empowers small businesses to build their business credit and get access to financing. We directly offer a charge card to help small businesses build their business credit. We partner with numerous lenders and card issuers to offer credit products through our marketplace. Additionally, we are developing new credit-based products to meet the needs of our customers.

We are looking for a results-driven Senior Manager of Credit and Collections to help Nav scale our credit product offerings, while maintaining a balance with risk and losses. In this critical position, you will be instrumental in managing risk exposure while optimizing repayment and recovery outcomes. You will build innovative models that consider a wide range of external and internal data points to open up lending opportunities for small businesses who are getting overlooked by traditional lenders. You will partner cross functionally with Product, Data, Customer Care and Engineering to build scalable processes and ensure our credit operations align with business goals and regulatory standards.

YOU WILL: 

• Define and manage credit underwriting and collections policies to balance risk, growth, and user experience
• Develop and refine credit approval and credit limit models
• Collaborate with tech teams to automate credit decision-making in Nav's products
• Coordinate manual underwriting decisions with banking partners to ensure consistency, accuracy and speed in credit decisions
• Optimize collections operations using third-party services and internal resources to maximize recovery and minimize losses
• Drive performance across key metrics, including loss rates and growth targets
• Ensure compliance with legal, regulatory and contractual obligations in coordination with Legal

WHO YOU ARE:

• Proven success in developing and implementing effective credit policies and credit models that drive business performance
• Demonstrated experience leading underwriting and collections operations, with a strong grasp of strategy and execution
• Track record of building and leading small, high-performance teams, with a focus on developing talent and operating efficiently at scale 
• Exceptional ability to collaborate cross functionally with Finance, Legal, Product, Engineering and Data teams
• Strong quantitative skills, able to build and evaluate credit models, able to track and analyze business metrics, able to link credit and collections to overall business metrics
• Experience with Small and Medium Business (SMB) credit, or with subprime personal credit, is a plus but is not required. 

More about Nav

Inclusion at Nav:

At Nav, we celebrate what makes our employees unique because the businesses we serve are progressively diverse and distinctly original. Navericks are diverse, side hustlers, immigrants, veterans, queer, and we push generational boundaries. We are college dropouts, PhDs, special needs parents, allies, pet owners and community leaders. Navericks are human. We are committed to upholding a safe, supportive environment where everyone matters. We are committed to making a better future for all of us. We have created a workplace where people of all backgrounds can express their identities authentically. To put it simply, we want you to be proud to be you.

Our Compensation Philosophy is simple but powerful:

At Nav, we are  transparent about our total rewards, including pay, across all levels and roles. We believe great, enduring relationships are grounded in trust and transparency. Compensation shouldn’t be a distraction, and employees should understand how pay and career advancement decisions are made. Providing equal pay for equal work is table stakes for being a great place to work. Gender and ethnic inequity should only be something that our children read about in history books. We believe providing Navricks with company ownership, competitive pay, and a range of meaningful benefits is the start of creating a culture where people want to give the best they’ve got — not because they’re simply making money, but because they’ve fallen in love with our vision, mission, values, and team.

During the interview process, your recruiter will be explaining how our rubrics work across all of our total rewards (base, equity, bonus, perks, and benefit) offerings . The base salary for this role is targeted between $125K - $165K per year. The final offer amount is determined by your proficiencies within this level. 

Our impact on you:

Competitive Pay. Company Ownership. Unlimited Vacation. Benefits Day One. 6 Weeks Paid Parental Leave. Work From Anywhere (yes we were distributed before it was cool). Flexible Work Arrangements. Free Telehealth and Telemental Health For All Employees. Employee Networking and Events. Community Network Groups (women’s, PRIDE, culture). Meaningful Perks and Rewards. Learning and Development Opportunities. Pet Insurance. 

A Naverick’s DNA: 

• We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals.
• We practice straight talk and listen generously to each other with empathy. We value different opinions and point of views. We ensure that we connect outside as well as inside to learn from others and inspire each other.
• We hold ourselves accountable for delivering results. We choose to not to be a victim of circumstance. We make decisions & take responsibility so that we can act & support each other, rather than adopting defensive, and “finger pointing” behaviors.
• As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching.