Offer summary

Qualifications:

Fluent in German and English, both spoken and written., Ability to quickly learn and adapt to new information., Strong multi-tasking skills and ability to handle stress., Experience in the travel industry is a plus..

Key responsibilities:

Provide initial advice and support to B2B partners in German and English.

Keep partners updated on ongoing cases and inquiries.

Assist other teams with communication in German.

Document all interactions and work in the CRM system.

Job description

Join Our Team as a Local Support Specialist at RateHawk!

Are you passionate about travel and tech? Do you speak English and German fluently? If so, we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.

Requirements

What You'll Do:

Help Our Partners: Take calls and provide initial advice to our B2B partners in German and English.
Provide Updates: Keep our partners informed about ongoing cases and provide regular updates.
Lend a Hand: Assist other operation teams with communication in German.
Handle Inquiries: Respond to information requests from B2B partners.
Record Details: Document all your work in our CRM system.

What We're Looking For:

Language Skills: Advanced level of German and English – you’ll need to speak and write fluently.
Quick Learner: Ability to grasp new information quickly and focus on results.
Multi-Tasker: Capable of juggling multiple tasks and handling stress with ease.
Empathetic: A strong sense of empathy is essential.
Travel Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage!

Benefits

What We Offer:

Remote Work: Work from the comfort of your home!
Salary: base payment + monthly bonus.
Dynamic Team: Be part of a young and energetic group of specialists.
Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.
Learning & Development: We support your growth through seminars, trainings, and conferences.
Perks: Take advantage of corporate discounts on hotels and other services.

The Process:

Application and Assessment: You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR.
Meeting with HR: A friendly chat with our HR team.
One minute Internet Speed Test: Just to make sure you’re all set for remote work.
Meeting with Hiring Manager: Another friendly chat.
Interview results and offer!

If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!

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