Administrator

Job Title: Administrator
Location: Remote, Cape Town
Salary: R8,000 R10,000 per month

Company Overview:
Join a dedicated team at a Madagascan Eco-Tourism business that fosters conservation, community engagement, and sustainable travel experiences.

Start Date:
The successful candidate will commence the first week of February 2025.

Key Responsibilities:

Volunteer Management:

• Serve as the primary point of contact for volunteers, responding to emails, applications, and phone inquiries.
• Guide volunteers through the booking process, ensuring accurate information is provided.
• Handle invoicing, ensuring all financial transactions are timely and accurate.
• Send comprehensive booking information, program manuals, and arrival detail emails.
• Oversee onboarding procedures, including collection on arrival, briefing the team, and verifying that participation agreements are completed via Sign Now.
• Provide ongoing support to volunteers, addressing questions and concerns, and ensuring a positive experience.
• Issue participation certificates to volunteers upon completion of their programs.

Systems Management:

• Utilize Zoho Books for financial management.
• Use "You for Payments" for processing volunteer fees.
• Leverage HubSpot for sending templated emails and maintaining volunteer communication records.
• Work with Gmail and Google Sheets for correspondence, record-keeping, and reporting.

Ideal Candidate Profile:

• Proven experience in administrative roles, preferably in a customer-facing or volunteer coordination capacity.
• Strong organizational skills and the ability to handle multiple tasks simultaneously.
• Excellent communication skills, both written and verbal.
• Comfortable with remote working and proficient in using online collaboration and financial tools.
• A proactive approach to problem-solving and the ability to work independently.