Sr. Account Manager, Regional, Acute Accounts

Description

Company Overview
 

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.
 

HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives.
 

Why Join Us

At HealthStream, you’ll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.

Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.

We’re proud of our values-forward culture that offers our people:
 

• Mission-oriented work

• Diverse and inclusive culture

• Competitive Compensation & Bonuses

• Comprehensive Insurance Plans

• Mental and Physical Health Support

• Work-from-home flexibility

• Fitness Center Reimbursements

• Streaming Good time off for volunteering

• Wellness workshops

• Buddy Program for new HealthStreamers

• Collaborative work environment

• Career growth opportunities

• Continuous learning opportunities

• Inspiring workspaces to collaborate and connect with other HealthStreamers

• Free employee parking at our Resource Centers in Nashville and San Diego

At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.

We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.

Position Information

Position Overview

The Sr. Account Manager, Regional Client Accounts at HealthStream has primary responsibility for leading account management, relationship management, and business development activities for assigned clients. In this role, the Sr. Account Manager, Regional Client Accounts seeks to align Workforce Development business segments with customer business objectives and increase HealthStream annual recurring revenue within the account. The Sr. Account Manager, Regional Client Accounts achieves these goals by designing consultative solution strategies with measurable outcomes based on identified needs, and by assisting in the development of an enterprise learning strategy that aligns workforce development investments with clinical and business objectives.

Key Responsibilities

You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.

• Consistently generate short-term results while maintaining long-term perspective to maximize overall ARR and subscriber growth

• Create and maintain a sales pipeline to achieve and surpass annual recurring revenue goals within assigned customer accounts

• Develop, document, and lead the strategic account plan for each assigned account, focus on developing account strategy, financial targets, white space analysis, and critical milestones

• Establish professional and deep relationships with key personnel in assigned customer accounts

• Engage with customer to position Healthstream solutions through strategic value - based selling, business case definition, ROI analysis, references and published public data

• Accurate monthly and quarterly forecasting

• Lead and manage the end-to-end sales process through engagement of appropriate resources such as Solution Executives, Product Managers, Executives, and Partners on complex multi-product solutions

• Communicate the appropriate HealthStream solution Value Propositions

• Understand the competitive landscape and customer needs to effectively position HealthStream and its offerings

• Pipeline development through a combination of phone calls, emails, and customer meetings

• Establish a professional brand internally and externally by demonstrating with proficiency, all sales team competency statements

Qualifications

Requirements

• Bachelor’s degree in related area, BA or BS

• Sales experience with a track record of at least 7-10 years of superior account development and sales performance in highly competitive environments, preferably within the healthcare industry and with learning, talent management, and related solutions

• Ability to understand the financial aspects of account management, such as annual recurring revenue and pricing determination

• Effective communicator in a team selling environment

• Ability to offer unique perspective by reframing and challenging the way customers view their business; know how to structure a sales pitch highlighting customer benefits

• Adept at driving two way communication by clearly articulating value proposition to customer’s pain points

• Ability to quickly develop a deep knowledge of customer’s business and discuss issues from multiple angles

• Understanding the decision making processes and have the ability to influence key decision makers

• Ability to communicate at the C-level with experience selling to senior level business owners, financial heads, or supply chain leaders preferred

• Ability to travel, typically up to 50%

Qualifications

• Solid computer skills – Office Suite

• Familiarity with CRM tools such as Salesforce

• Excellent written and verbal communication skills

Benefits

 HealthStream offers a comprehensive benefits package to eligible employees, including: 

• Medical, Dental and Vision insurance 

• Paid Time Off 

• Parental Leave 

• 401k and Roth 

• Flexible Spending Account 

• Health Savings Account 

• Life Insurance 

• Short- and Long-Term Disability 

• Medical Bridge Insurance 

• Critical Illness Insurance 

• Accident Insurance 

• Identity Protection 

• Legal Protection 

• Pet Insurance 

• Employee Assistance Program 

• Fitness Reimbursement 

Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.