Offer summary

Qualifications:

Customer service and sales experience is a plus but not required., Must have a positive and professional demeanor., Excellent written and verbal communication skills are essential., Dependable and reliable to work scheduled shifts, including weekends..

Key responsabilities:

Handle customer inquiries and complaints effectively.

Provide information about products and services to customers.

Troubleshoot and resolve product/service issues and concerns.

Document and update customer records based on interactions.

Job description

Job Details

Level: Experienced

Job Location: Montoursville Office - Montoursville, PA

Salary Range: $12.00 - $12.00 Hourly

Description

At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.

If you have experience in retail, customer service, and/or data entry, we want to hear from you!

We are hiring remote positions for candidates in the state of Pennsylvania. Pay rate: $12.00/hour

INBOUND CUSTOMER SERVICE REPRESENTATIVE

RESPONSIBILITIES:

Handle customer inquiries and complaints
Provide information about products and services
Troubleshoot and resolve product/service issues and concerns
Document and update customer records based on interactions
Increase customer retention by implementing creative problem-solving skills
Handle numerous customer inquiries promptly, accurately and efficiently
Navigate between computer screens (CRM Software, ACD System, Email and Web Browser) while actively listening and entering customer information

QUALIFICATIONS:

Customer service and sales experience a plus but not required.
Positive and professional demeanor
Excellent written and verbal communication skills
Experience with diagnosing and troubleshooting
Experience supporting consumer products and/or services.
Must be dependable and reliable to work your scheduled shift that will include weekends.
Must be located in the state of Pennsylvania

TRAINING:

Product training (Understanding of our client's range of products and services.)
Systems training (How to use CRM and ACD Tools)
On-the-job training (Frequently Asked Questions, Job Shadowing, etc.)
On-line training

SCHEDULE:

This position works both weekend days with two days off during the week
The hours are early afternoon/evenings

WORK ENVIRONMENT AND WORKSPACE:

Dedicated home office workspace, ideally a separate room with its own door
Adequate space to set up the workstation
Ability to hardwire internet (direct connection to your router)
Three power connections
No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members)
Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible.

WHY US?

We inspire and develop employees to be their best
We create experiences that inspire and make a difference
We nurture a network of business partners to bring the best solutions to our clients

EEO Statement:

ACC Premiere is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state or local law.