Offer summary

Qualifications:

Bachelor’s degree or equivalent experience; Master’s degree preferred., 10-15 years of relevant experience, or 8-12 years with a Master’s degree., Excellent verbal and written communication skills, along with strong PC skills., Proven leadership skills and ability to work cross-functionally..

Key responsibilities:

Manage and direct multiple operations within Patient Services.

Ensure quality, cost, and service targets are met, including client-specific requirements.

Develop and execute strategic plans and manage budgets to meet corporate goals.

Foster client relationships and oversee the implementation of new clients.

Job description

As leaders in the pharmaceutical support industry, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation.

Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values of Respect, Accountability, Innovation, Quality, Integrity, and Collaboration. We believe in an inclusive workplace that fosters creativity.

If you are seeking a career that will challenge, inspire, and reward you, join us at UBC!

OOP98K – Sr. Director, Patient Services

Brief Description:

The Sr Director – Patient Services is responsible for the management and direction of multiple operations. This position is responsible for ensuring that quality, cost, and service targets along with client-specific SLA requirements are met. This includes planning, coordination and directing Patient Services initiatives at the program-level and enterprise wide. This position manages a portfolio of projects, drives change management and rollout to corporate initiatives. The Sr Director, Patient Services is responsible for creating annual strategic plans for site operations and is accountable to set and manage budget to meet corporate revenue and EBITDA goals. In addition, this position will frequently provide site production and cost reporting updates to Sr Management. Additionally, provides leadership and direction through high level professional staff, managers and/or directors. Is accountable for the performance and results of related disciplines often with company-wide impact. Develops and executes large department or functional business plans and contributes to the development of functional strategies. Determines organizational objectives, and interprets company policies. Completed work is reviewed from a relatively long term perspective for desired results.

Specific job duties:

Responsible for managing and driving the execution of a portfolio of projects, delegating responsibility to team members, project support resources and core Patient Services leaders for driving change management.
Ensure quality and service standards are maintained along with client-specific contractual requirements. Oversees implementation of new clients. Foster ongoing client relationships by troubleshooting escalated issues.
Responsible for managing the program level and corporate level financial targets, client retention, service level targets, and performance reviews, and development of Patient Services staff.
Develop and build leadership talent and capability within the team and direct reports. Provide stretch learning and development assignments to leaders.

Supervisory Responsibility:

5+ Direct Reports, 200+ Indirect Reports

Desired Skills and Qualifications:

Bachelor’s degree or equivalent experience
10 – 15 years of relevant experience, or Master’s degree with 8 – 12 years relevant experience
Pharmacy Technician License may be required depending on program and state requirements
Excellent verbal and written communications and presentation skills
Excellent PC Skills including Microsoft Office suite, Internet and Outlook
Proven leadership skills, team-orientation, and a proactive and optimistic management style
Ability to work cross-functionally to solve complex problems and improve quality and service
Ability to manage toward budget, service and quality goals

Benefits:

At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally.

Here are some of the exciting perks UBC offers:

Remote opportunities
Competitive salaries
Growth opportunities for promotion
401K with company match*
Tuition reimbursement
Flexible work environment
Discretionary PTO (Paid Time Off)
Paid Holidays
Employee assistance programs
Medical, Dental, and vision coverage
HSA/FSA
Telemedicine (Virtual doctor appointments)
Wellness program
Adoption assistance
Short term disability
Long term disability
Life insurance
Discount programs

UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.

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