Field Sales Distribution and Support Specialist

Ascensia Diabetes Care is a global specialist diabetes care company, dedicated to helping people living with diabetes. Our mission is to empower people living with diabetes through innovative solutions that simplify and improve their lives. We use our innovation and specialist expertise in diabetes to develop high quality solutions and tools that make a positive, daily difference for people.

At Ascensia, our values serve as the bedrock of our organization. They guide our decisions, actions, and interactions, shaping the culture we collectively foster.

Our Values include:

• Resilient Growth Mindset
• Executional Excellence
• Courageous Leadership
• Inclusive Collaboration

We believe that when we live our values authentically, both individually and as a team, we unlock our true potential and drive sustainable success.

Job Title: Field Sales Distribution & Support Specialist

About the Opportunity: The Field Sales & Distributor Support Specialist (FSDSS) provides support to both the Field Support Specialist (FSS) and Regional Business Manager (RBM) who are working with patients who have requested the Eversense CGM system. The FSDSS will analyze insurance information and determine the appropriate path forward for the patient opportunities so that their order can be fulfilled as requested. 

What you will be doing:

• Ensure patient opportunities are researched and sent to the correct distributor for fulfillment on a daily basis.
• Ensure patient order updates that are received from distributors via trackers, shipped reports and emails are encompassed in the SFDC system to provide the most current opportunity status.
• Analyze the distributors pipeline to ensure they are meeting the agreed upon service level agreements for order processing so that each patient is handled efficiently.
• Hold weekly pipeline review calls with each distributor to review all patient accounts so that orders are processed timely.
• Work to develop and maintain the most up to date health insurance and distributor in-network relationships to aid in funneling patients to the correct distributor.
• Provide accurate, valid and complete information to the sales team (FSS and RBM), distributors and executives by using the right methods/tools/resources.
• Assist the Trade Team with onboarding of new distributor partners as well as continued training for existing distributor partners.
• Follow communication procedures, guidelines and company policies and procedures.

What you need for success:

• 2-4 years market related experience (commercial insurance, DME, diabetes) is required.
• Salesforce experience is required.
• Proven customer service experience.
• Proficiency in Microsoft suite, with strong proficiency in Excel is required.
• Experience with CRM preferred.
• Parachute experience preferred.

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TO ALL RECRUITMENT AGENCIES:  Ascensia does not accept unsolicited third-party resumes.
 

Building an Inclusive Culture: We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth.