Offer summary

Qualifications:

Bachelor's degree in Engineering or related field., Strong technical competency in medical imaging modalities such as CT, MRI, or Ultrasound., Experience in project management and customer support in a healthcare setting., Ability to collaborate with cross-functional teams and manage customer relationships..

Key responsabilities:

Lead the execution of site planning, installation, and implementation of modality projects.

Oversee FCO management, including ordering, planning, and reporting activities.

Conduct modality reviews and track delivery KPIs to ensure customer satisfaction.

Provide timely onsite support for critical customer escalations and manage tools responsibility at the regional level.

Job description

Job Title

Modality Leader - IGT & DxR

Job Description

Job title:

The Modality Leader will be the Engineering specialist for his respective modality such as CT / AMI, CV/ IGT Device / DXR, MRI, US, Patient Monitoring / S&RC) etc. Must demonstrate technical competency for providing escalated onsite support. 2. He/She will keep abreast with the latest technological developments of the modality in the market and appraise the organization with such developments & related competitive information. 3. He/She will be the integration nodal point for the region for their respective modality.

Your role:
Must demonstrate competency & collaboration with cross functions for executing Site Planning,
Installation Planning, Implementation and Handing over of the respective modality projects.
He/She would take care of FCO management overseeing the activities of Ordering, Planning, Implementing and Reporting.
He/She would be responsible for PM Scheduling, Implementation & Reporting.Conducting modality review at regional level, keeping track of all delivery KPI’s with direct responsibility of material cost & Customer satisfaction / NPS.
He/She would also plan and coordinate Tools Movement for the respective modality. He / She has to own tools responsibility at regional level for all aspects (Movement, Calibration & upkeeping its records) For Critical customer escalation scenario need to provide timely onsite support (<48 Hrs)
Participation in critical installations would be the prime responsibility of the Modality Leader.
He/She would be the escalation point for Customer Complaints.
Image Quality Related activities for the modality would be handled by him/her.
To carryout site audits for bleeding / technically instable sites on proactive basis & to keep watch on high activity sites.
The Modality Leader will function as Local help-desk for the given modality and would coordinate with RSE / TSS / PPA.
He/She would track & identify generic product quality issues and bring to the notice of the higher management the Field Problems as and when they occur through Field Problem Reports / CFMS.
The responsibilities would also include verifying Sales Order for System Completeness and providing Demo Support to Sales(for US/MATC).
The Modality Leader would Assist in Spares Parts Planning for the modality in the country/region for ensuring healthy parts availability.
He/She would also Manage the Key Accounts for the respective modality in order to ensure Customer Satisfaction.
He/She would be responsible for maintaining uptime records.
He/She would provide competition information about the latest technological developments in the respective modality and the prevailing market condition to enable the organization to be competitive. [Market Intelligence]
The Modality Leader would impart Local Training & coach the regional team supporting the modality & also extend support to other regions.
Ensuring personal acceptability by the customer in appearance and behaviour in accordance with Philips Health Systems policy and targets.
To conform with Philips Health System safety standards including Patient safety, health, safety and security regulations and strict adherence to General Business Principals.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

Indicate if this role is an office/field/onsite role.

About Philips
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.