Offer summary

Qualifications:

Excellent communication skills, both written and oral., Strong organizational, multi-tasking, and time-management abilities., Proficiency in Microsoft Office (Word, Excel, Outlook)., 3+ years of experience in customer service or support, preferably within healthcare technology..

Key responsabilities:

Serve as a subject matter expert in HIM and insurance-related workflows within TruBridge EHR applications.

Provide advanced application support and troubleshooting for escalated client issues.

Collaborate with internal departments to resolve cross-functional issues and improve service processes.

Document customer interactions and analyze questions to deliver effective solutions.

Job description

The Client Support Advocate – HIM/Insurance Support plays a critical role at the forefront of TruBridge’s customer service operations, specifically focused on supporting Health Information Management (HIM) and Insurance-related workflows. This position delivers exceptional service and support to end users, ensuring accurate resolution of client inquiries related to TruBridge EHR’s HIM and insurance applications.

This role requires a proactive, detail-oriented, and knowledgeable individual who can effectively listen, analyze, and solve customer problems while maintaining a high level of professionalism and efficiency.

Essential Responsibilities

Serve as a subject matter expert in HIM and insurance-related workflows within the TruBridge EHR applications.
Provide advanced application support and troubleshooting, resolving difficult or escalated client issues independently.
Maintain a high level of customer satisfaction through exceptional verbal and written communication and professional demeanor.
Accurately document customer interactions and provide detailed resolutions.
Analyze customer questions and deliver effective solutions in a timely manner.
Participate in the on-call rotation and provide independent support during assigned shifts.
Collaborate with internal departments (e.g., QA, Development, Implementation) to resolve cross-functional issues and improve service processes.
Offer feedback and recommendations to enhance training materials and support documentation.
Mentor peers by sharing best practices and providing support on complex issues.
Test in-house functionality and submit work requests/JIRA entries for enhancements or issue resolution.
Contribute to department initiatives and take on projects as assigned by leadership.
Stay informed on industry changes and TruBridge’s project roadmap to anticipate customer needs.
Demonstrate initiative by identifying process improvements and assisting with departmental training.

Minimum Requirements:

Excellent communication skills, both written and oral.
Strong organizational, multi-tasking, and time-management abilities.
Attention to detail with a commitment to follow-through and resolution.
Ability to work independently and collaboratively.
Proficiency in Microsoft Office (Word, Excel, Outlook).
College degree preferred or equivalent work experience.
Strong phone etiquette and customer service capabilities.

Preferred Qualifications:

3+ years of experience in customer service or support, preferably within healthcare technology.
Working knowledge of TruBridge EHR and HIM/Insurance applications strongly preferred.
Familiarity with hospital or clinic workflows and billing processes.
Experience submitting or resolving support tickets, JIRA requests, or similar tools.

Business Support

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