Principal, Employer Partner Services (10-Month Term - Remote)

Guild is hiring a fixed-term Principal, Employer Partner Services to provide parental leave coverage for 10 months. As a Principal, Employer Partner Services, you are the backbone of account strategy and decision-making. You are the senior owner across a large group of accounts. You’re able to move between account strategy and operations/execution. This role is primarily responsible for managing Account Director(s), representing the Employer Partner Services team in cross functional workstreams, supporting the development of team members, elevating Employer Partner/industry-wide insights to leadership to inform Guild internal teams, and efforts that advance the function.

Responsibilities

• Lead Director(s) and overall account strategies, outlining a clear roadmap for success across Guild’s commercial outcomes, the employer’s strategic initiatives, and their employees’ educational goalsManage renewal and up-sell processes in support of these goals
• Own, shape and lead distinct areas of focus for EPS team improvement. 
• Responsible for EPS' progress towards these strategic pillars, measured by OKR attainment
• Manage cross-functional client teams to ensure high quality and efficient delivery of overall client service
• Develop long-term strategic relationships with current and new employer partners at the Vice President and C-Suite level, identifying the unique needs and how they can best be served by Guild’s offeringsCollaborate with our Marketing, Product, and Design teams to prioritize new product development, upsell new offerings, and build employee awareness marketing campaigns

Required Experience

• 10+ years of total experience in management consulting, software-as-a-service client services or similar
• Experience in B2B style partnerships, preferably at an organization where high-touch, long-term relationships were essential to the business’ success
• Knowledge and understanding of how to develop strong trust-based client relationships - balancing confidence, humility, and diplomacy at senior levels
• Strong organization and team management, with a high attention to detail and the ability to keep track of both the high level progress and the small details
• Strong commercial orientation, with experience leading up-sell and/or consumption-based growth
• Experience on new sales welcome but not required
• Excellent written and oral presentation skills with the ability to synthesize information and deliver strong story-telling
• A drive to work hard and a plan for how you can refresh/recharge while working in a startup
• Examples of how you’ve successfully taken a data-driven approach to account management to increase client satisfaction

We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package, including a base salary of $185,000 - $200,000. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity.