Integrations Manager - EMR/EHR

What is the Integrations Manager - EMR role?

CopilotIQ is looking for an experienced and dynamic US-based EMR Integrations Manager to join our team. You will be responsible for working closely with our healthcare system customers and internal teams to deliver world-class EHR integrations with our platform. This role reports into the VP of Engineering. You'll manage a global engineering team with employees in the United States and India. Your role will collaborate closely with engineering, data, customer success, finance, sales, partnerships, and product management teams. You will engage with technical leaders at some of the nation’s largest health systems and payors to implement integrations. You will work closely with Sales & Finance for new customer engagements, aligning on scope to provide our integration professional services.

Responsibilities

• Define and gain agreement on EMR integration project deliverables with customers’ technical teams.
• Translate complex clinical workflows and EHR requirements into actionable project plans. 
• Work with our commercial team to present integration capabilities and technology to our prospects and customers.
• Develop comprehensive materials and project plans, including scope, objectives, timelines, resource allocation, and professional services pricing models.
• Prepare and deliver regular project updates, status reports, and presentations to stakeholders and senior management.
• Provide hands-on support for testing, QA, and go-live support for newly implemented, or upgraded customers.
• Collaborate closely with clinical, administrative, and engineering teams to ensure successful and timely EHR integration for our customers. 
• Ensure EHR integrations remain compliant with healthcare regulations, including HIPAA, as well as relevant industry standards for data security, privacy, and interoperability.
• Collaborate with Customer Success, Technical Program Management and Product Management to continuously lead and define customer facing artifacts and integration architecture.
• Participate in the design review process and support the overall Interoperability Architecture Management process. Also, influence and drive change to architecture processes, strategies, and standards, as needed.
• Establish, maintain and review enterprise interoperability models to enable applications development and decision-supporting activities, consistent with integration plans.

Qualifications

• Bachelor’s degree in computer science or related field (required)
• 5+ years of deploying EMR integrations, specifically with FHIR and HL7 (required)
• 5+ years experience with healthcare EHRs like Epic, Cerner, and Athena (required)
• 2+ years of experience in leading EMR integrations and owning project plans
• Exceptional leadership, communication, and interpersonal skills with a focus on cross-functional collaboration.
• Strong problem-solving skills, attention to detail, and ability to manage multiple priorities.

Technical Requirements

• Deep knowledge of standard Healthcare interoperability standards protocols, HL7 v2.x, FHIR, etc.  
• Certification/proven experience using Hl7 interface engines. Mirth is preferred.
• Current or previous Epic Certification (Bridges, InterConnect, App Orchard, other)
• Hands-on coding experience with HL7 and FHIR standards. SMART on FHIR application experience is a plus
• Deeply familiar with clinical standards such as (SNOMED, LOINC, ICD, etc) and a variety of HL7 message types (ADTs, ORUs, ORMs,DFTs, etc)
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