Offer summary

Qualifications:

Minimum of two years of previous customer care experience., Excellent attention to detail and organizational skills., Ability to multitask and manage time effectively., Strong communication skills and professionalism..

Key responsibilities:

Ensure a consistently excellent customer experience for ihateironing.

Troubleshoot and resolve issues between customers, drivers, and dry cleaning partners.

Handle customer complaints and provide appropriate solutions.

Manage a high volume of calls and liaise with service providers to maintain quality.

Job description

Are you passionate about giving amazing service? Are you consistently a top performer in your current company? If so, come and join our award-winning Customer Care team and be rewarded with a great salary and great opportunities for growth in your career.

About ihateironing:

We are an exciting, fast-growing and innovative company with big ambitions winning multiple awards. We make busy people's lives easier, press a button on our mobile app and someone arrives at your doorstep takes away your dirty laundry and delivers back beautifully cleaned and ironed the next day.

Customer care is one of the most important aspects of our business. Your role will be an integral part of our successful team. You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent. This is a complex role where you sit between our Customers and our Drivers and Dry Cleaning Partners and you have to troubleshoot and resolve any issues that arise.

Requirements

We pride ourselves on outstanding customer care and we are looking for someone with the following characteristics, skills and experience to join our ever expanding and successful team:

Two year's minimum previous customer care experience
Excellent attention to detail
Well-organised and punctual
A reliable and supportive team member
Multitasking and time management
Honesty and professionalism in everything you do
Working hard and weekends when required
Comfortable handling with 50+ calls on a daily basis
Addressing any issues that may occur
Handling customer complaints and providing appropriate solutions
Ability to think on your feet and use your own initiative
Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers

Work Schedule: You'll enjoy a structured rota where your dedicated hours will be every Friday, Saturday, Sunday, Monday, and Tuesday from 1 PM to 9 PM EDT.

Benefits