Offer summary

Qualifications:

Bachelor's degree in a relevant field or equivalent experience., Strong analytical skills with a focus on data-driven decision making., Proven experience in incident management and operational oversight., Excellent communication skills for effective collaboration with teams and partners..

Key responsibilities:

Take ownership of high-level monitoring for company operations to ensure efficiency.

Manage escalations and incidents, driving swift resolutions to minimize business impact.

Conduct technical investigations and collaborate on solutions to improve system performance.

Identify and implement improvements in products and tech systems to enhance operational excellence.

Job description

Distribusion is the world’s leading ground transportation marketplace and gives travellers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail and ferry operators in 70+ countries with the biggest online retailers including Google Maps and Booking.com.

We are shaping the future of travel and building the largest global network of transport providers and retailers. We are one of the fastest growing startups in travel, backed by leading venture capital investors including TQ Ventures, Lightrock, Creandum, and Northzone, and are headquartered in Berlin, Germany. Following our recent $80m Series C funding, we are ready to push beyond.

We are looking for a (Senior) Monitoring Specialist who will join our Control Room team. You will play a vital role in managing ongoing escalations and investigations, ensuring seamless communication with our partners and management during issue resolution, and guaranteeing the seamless operation of all company products.

What you will do:

Operational Ownership: Take full ownership of high-level monitoring for the company’s operations, ensuring smooth and efficient processes across the business.
Incident Management & Resolution: management of escalations and incidents, driving swift resolutions and minimising impact on business operations.
Problem-Solving & Innovation: Conduct in-depth technical investigations and collaborate in designing solutions that address complex challenges and improve system performance.
Data-Driven Insights: Leverage data analysis to validate hypotheses, uncover insights, and identify optimisation opportunities that drive operational excellence and incident prevention.
Continuous Improvement: Proactively identify and implement key improvements in our product and tech systems from an operational perspective, making a tangible impact on performance.
Tool & Process Development: Work closely with the operations team to build, implement, and refine tools and processes that drive efficiency and streamline workflows.
Effective Communication: Manage internal and external communication effectively, collaborating across teams to ensure seamless issue resolution and clear, transparent updates.

Workplace:

We are a remote-first, globally present company with our HQ in Berlin. We aim to hire a professional based in Brazil, one in Mexico and another based in a European country. This role involves working on weekends and 3 days from Monday to Friday.

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