Product Service Manager

Key Responsibilities

Product Lifecycle & Service Strategy

• Define and own the end-to-end service product strategy for cloud-native offerings (e.g., Kubernetes, storage platforms, virtualization).

• Design scalable onboarding, deployment, and support models for cloud-based products.

• Collaborate with engineering and operations to ensure services are reliable, observable, and easy to maintain.

• Develop service KPIs, SLAs, and SLOs in alignment with customer expectations and business objectives.

Cross-Functional Collaboration

• Work closely with engineering, SRE, support, sales engineering, and customer success to ensure serviceability and support readiness.

• Serve as the voice of the customer during product planning and incident reviews.

• Lead creation of service documentation, onboarding playbooks, and runbooks for internal teams.

Customer Experience & Enablement

• Partner with CX teams to monitor and improve the customer journey from activation through long-term adoption.

• Incorporate feedback from client engagements, support tickets, and usage metrics to continuously improve service offerings.

• Coordinate launch readiness across internal stakeholders including training, documentation, and success criteria.

Service Innovation

• Identify gaps in current offerings and propose new service products, tiers, or capabilities.

• Stay abreast of cloud technology trends and ensure service design evolves with the product roadmap.

What We Offer

• Competitive compensation and equity packages.

• Flexible working hours and remote-first culture.

• Opportunity to shape services at the core of next-gen cloud infrastructure.

• Collaborative and inclusive team environment.